We are looking for an experienced Senior Manager of CRM Analytics & Client Experience eager to advance their career by working in a fast-paced environment for an innovative and rapidly growing team. This is an incredible opportunity to join Givenchy's Client Development team at a very exciting, yet crucial time for the company's expansion.
Reporting to the Senior Director of Client Development of North America, the Senior Manager of CRM Analytics & Client Experience defines and drives CRM strategy to strengthen customer acquisition, engagement, and loyalty, while contributing to sales growth and excellent customer experience. This role will transform data insights into targeted outreach strategies, foster hands-on collaboration with Boutique leaders, and conduct weekly Team Briefings (TB’s) with Fashion Advisors on book development. This role will also support events and activations in the boutiques as business needs dictate.
In close collaboration with central and local teams: Data, Clienteling, Training, Digital, Retail, Omnichannel, and IT as well as with the LVMH group, you contribute to the development and evolution of customer engagement platforms and orchestrate a highly personalized communication strategy across all channels. You ensure the creation of synergies throughout the customer journey by leveraging detailed data analysis to offer relevant and individualized interactions.
Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.
The compensation for this position ranges from $110,000 - $125,000 yearly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution
