General Manager – Self Storage Facility
Full Time & Part Time Wanted
Drop N Lock is a 500+ unit self-storage facility located in Wingdale, NY. At Drop 'N Lock we pride ourselves on providing a clean, secure, and customer-friendly experience for our tenants. We are seeking a reliable, customer focused and organized Manager to manage day-to-day operations at our facility.
We are looking to hire full time and/or part time help. Full time is 5 days a week, part time is 2-4 days a week. The office hours for the role are Monday-Friday 9AM – 5PM.
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Key Responsibilities Include:
- Provide an excellent experience to our customers by:
- Building strong customer relationships by identifying storage needs, making suggestions on unit sizes, and providing tailored solutions for individual tenants
- Showing storage units to prospective tenants
- Guiding customers throughout the leasing process via phone, online and in person
- Answering customer questions and following up on any customer requests
- Manage our office by:
- Independently running business operations
- Conducting daily unit/facility inspections & lock checks
- Ensuring our highest standard of cleanliness are met in our facility and our office through continuous light maintenance (i.e. sweeping units, wiping doors, vacuuming carpets etc.)
- Addressing and resolving any customer concerns, inquiries, or issues that arise
- Monitoring unit inventory, availability, and access controls
- Conduct account management and facility operations by:
- Helping customers stay current on rent payments via phone, email and mailed notices
- Maintaining rental status records
- Cleaning units, checking customer locks, and keeping the facility/office clean and tidy
- Assisting other team members with additional duties as needed
Skills & Qualifications:
- Clear verbal and written communication skills
- Strong computer skills. Proficiency in Microsoft word & excel are required
- Great customer service qualities (i.e. listening, having patience & being outgoing)
- High level of detail orientation and self-motivation
- Proven problem-solving ability. Turn problems into positive solutions
- Ability to do basic math
- High School Diploma is required
- Some college experience or appropriate business experience is preferred
Benefits:
- Competitive Salary & Yearly Bonus
- Health Insurance
- Paid time off
Pay: $23.00 - $30.00 per hour
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Do you have previous experience using Microsoft Excel and Word?
- Are you interested in full time, part time, or both?
Education:
- High school or equivalent (Preferred)
Work Location: In person
