Job Title: Case Manager, Back 2 Our Future (B2OF)
Reports to: Director, Post Secondary Education
Program Area: Behavioral Health in partnership with Breakthrough Youth Network (BYN)
FLSA Code: Full time, Exempt
Hours: 40-hour workweek; flexible schedule (including evenings and weekends hours as needed)
Location: FamilyPlex, 3219 W. Carroll, Chicago, IL 60624
POSITION SUMMARY
The Case Manager, under the supervision of a Qualified Mental Health Professional, will work collaboratively with the Breakthrough Beyond team, Violence Prevention team and Behavioral Health team to provide culturally relevant case management, care coordination and support services to youth ages 13-21 to assist youth with achieving their wellness goals. The incumbent accepts the responsibilities and fulfills the obligations as outlined in the position description.
ESSENTIAL RESPONSIBILITIES / FUNCTIONS
- Identifies and develops relationships with at risk individuals within target community
- Develop and maintain supportive and effective relationships with participants
- Communicate, and coordinate with team members, the team lead, and authorizing LPHA, as well as other service partner(s) all relevant information as Releases of Information allow
- Complete and coordinate intake process
- Set and monitor goals related to safety and case management
- Develop, deliver, and document one-on-one support sessions and facilitate participant groups
- Assist participants with transportation to community supports, court, social service agencies, etc.
- Coordinates internal and external services being provided to participant; identifies and arranges resources
- Assist with the facilitation of community support and skill-building groups
- Create coordinated care through regular communication with the team, participant family, and other service providers
- Assist in development of coping skills
- Develops partnerships with resources that will strengthen support for participants and hold partners accountable as needed
- Maintains participants' records by inputting case notes, assessments, and events daily in online data system
- Engage in comprehensive care coordination to link youth to community-based support to promote ongoing improved wellness
- Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting and training family members, and providing resources
- Monitors cases by verifying participants' attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support
- Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences.
- Maintains current knowledge regarding services to adolescents, adults, and families.
- Participates in agency in-service trainings as well as self and supervisor directed advanced skill-trainings.
- Maintains and adheres to current rules and regulations pertaining to services delivered by the Department of Human Services, Department of Children & Family Services, Illinois Healthcare & Family Services, including the Abused and Neglected Child Reporting Act (ANCRA), and the Office of the Inspector General.
- Supports Behavioral Health integration of partnerships, groups and initiatives to ensure that all youth are linked with appropriate treatment, educational, social, recreational, and medical resources during and prior to completion of service.
- Enter required documentation into the agency database and partner HER
- Performs other duties as assigned.
Demonstrated Values
- Independently follows agency policy and procedures
- Follows through with commitments including meeting established timelines
- Identifies and resolves difficult and complex issues effectively
- Project a professional demeanor, appearance and image to all internal and external customers ensuring proper grooming
- Demonstrate exceptional customer service in all interactions
- Works effectively with diverse staff, communities and population served
- Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
- A passion for the mission of Breakthrough
QUALIFICATIONS
- Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service field OR Bachelor's degree in any field, with two (2) years of documented clinical experience in a mental health setting under the supervision of a QMHP OR High school diploma or GED and a minimum of five (5) years documented clinical experience in mental health or human services
- Experience supporting and working with high-risk populations, in the field of Violence Prevention
- Experience providing comprehensive trauma-informed case management
- Demonstrated track record of accountability
- Excellent relationship-building skills as well as customer service skills
- Ability to work with a team, respond well to supervisor direction, be flexible and dependable, and demonstrate initiative
- Ability to demonstrate sensitivity to the service population’s cultural and socioeconomic characteristics
- Demonstrates comfort and skill using basic computer software such as Microsoft Word, Excel and Outlook as well as other Windows based programs
- Must maintain a valid driver’s license, have daily access to a vehicle and an acceptable motor vehicle driving record and/or reliable means of transportation are required
Required Knowledge, Skills and Abilities
- Communicate effectively, both orally and in writing. Interpret and explain policies, procedures, and relevant laws
- Working knowledge of the complex needs of returning citizens and individuals affected by gun violence
- Knowledge of the community and street life/organizations
- Knowledge of/experience working with individuals who have experienced or suffered from trauma, PTSD and or anxiety
- Understanding of substance use disorders and effective approaches to care.
- Understanding of client confidentiality and adherence to their professional code of ethics.
- Ability to demonstrate strong interpersonal skills, professionalism, and problem solving ability.
- Ability to engage youth at all stages of change.
- Ability to develop and retain relationships with other service providers
- Crisis intervention training or knowledge
- Knowledge of Chicago and communities with histories of violence
- Ability and commitment to maintain high level of confidentiality
- Ability to understand and follow safety/security practices and work in high pressure situations
- Must have the ability to use initiative, discretion and independent judgment in making decisions.
- Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
- Demonstrates willingness to consistently improve work performance through their relationship and guidance.
- Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development.
SUPERVISION
- Direction received from Associate Director of Behavioral Health, Youth Services
- Does not supervise employees
PHYSICAL REQUIREMENTS ADN WORKING CONDITIONS
Physical Demands
While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions
Work Environment
While performing the duties of this job, the employee will work in an office located in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.
Equipment Used
The employee will generally use general office equipment including but not limited to telephone, computer, calculator, copier, overhead projector, paper shredder, paper cutter, and filing systems.
Safety Requirements
Prior to the first day of work, must complete a criminal background and sex offender clearance
BENEFITS
- Medical - We offer group medical benefits through BlueCross BlueShield to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan you choose, there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e., employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
- Dental – We offer group dental benefits through BlueCross BlueShield to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
- Vision - We offer group vision benefits through BlueCross BlueShield to full-time employees. This is an employee paid benefit.
- Life - Through MetLife, we offer full-time employees term life insurance to the employee’s family in case of death. The cost of this benefit is paid fully by the organization.
- Short and long-term disability - If you become disabled, MetLife provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
- 401 (k) Plan - We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
- Section 125 Plan (FSA) - Through TASC, we allow full-time employees to make contributions toward premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking on a “before tax” rather than an “after tax” basis.
- Vacation Days - Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 – 13.33 days per month based on tenure with the organization.
- Personal Days - Full-time employees in this position are eligible for up to 3 personal days annually, pro-rated in year one.
- Sick Days - Full-time employees in this position are eligible for up to 10 sick days annually, pro-rated in year one.
COMPENSATION
The actual salary within the range is determined by many factors including but not limited to skills, experience, education and internal equity.
$50,000 - $55,000/annually
Breakthrough is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, veteran status, political affiliation, sexual orientation, or any other non-merit factors. If a reasonable accommodation is needed for any part of the application and hiring process, please contact us at
[email protected]. The decision to grant reasonable accommodation will be on a case-by-case basis.
