Position Summary
The US-based, fully remote Collections Representative (Financial Service Representative) is responsible for working with students who are past due with their payments. The position requires the ability to ask/probe for payment while providing high quality service to our students. This representative must be professional and willing to work as a team player within a high performance, metric-driven area. The Financial Service Representative will work in a blended phone environment receiving inbound calls and handling dialer calls via auto-dialer campaigns.
The hours will be Monday-Friday 11:30am to 8:00pm EST.
The hourly rate is $17.00 per hour.
Essential Job Functions
- Collect on past due accounts via inbound/dialer campaigns
- Probe for payment/process payment or attempt to secure payment
- Use appropriate call disposition to ensure proper revenue classification
- Handle a high volume of calls via inbound/dialer campaigns
- Provide a thorough review of past due status, potential hold on account, additional fees and collection agency risk
- Update records promptly following all account interactions
- Adhere to department policies and procedures designed to measure and reward performance
- Provide feedback and suggestions to management team
- Perform other duties as business conditions warrant
- Interact with other departments as needed
- Embody and abide by the Penn Foster Group Culture Codes
- Contribute to monthly team goals
- Adhere to schedule requirements, including attendance and system adherence metrics
- Team player
Knowledge, Skills, Abilities
Education: High School diploma or GED required
Experience: Collections or Customer Service experience preferred
Computer Skills: Strong computer skills, Microsoft outlook, demonstrated competency handling high volume of inbound and dialer calls
Other requirements: Proper phone etiquette, strong communication skills, active listening, problem solving skills, self-motivation, goal-oriented, excellent attendance record
Work Environment & Hiring Requirements
- U.S. Work Location Requirement: All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role.
- Travel Expectations: While this is a remote position, occasional travel may be required for team meetings, company events, conferences, summits, etc. Candidates must be willing and able to travel as needed.
- On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture. Employees are expected to be on camera during meetings unless extenuating circumstances apply.
- Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement.
- Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law.
- Identity Verification (Form I-9): As part of our onboarding process, all hires must complete employment eligibility verification in compliance with federal law. This includes remote Form I-9 verification, which may require an in-person identity verification step with an authorized representative.
About Us:
At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.
Equal Employment Opportunity:
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.
What We Offer:
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
