These evergreen roles support FIFA World Cup 26™ Guest Relations across official Host Cities in the United States, Mexico, and Canada.
Final assignments will be determined based on operational needs, candidate availability, and tournament requirements.
Guest Hotline Coordinator - Role Overview
Reporting to the Guest Relations Manager, the Guest Hotline Coordinator supports centralized guest services by managing the FIFA guest support hotline and ensuring timely, accurate, and professional assistance across all guest groups.
Key Responsibilities
- Manage and operate the central guest support hotline
- Log, track, and escalate guest inquiries and requests in coordination with service owners (travel, transport, accommodation, etc.
- Support implementation of hotline procedures, service standards, and communication protocols
- Ensure VIP/VVIP interactions are handled with discretion and professionalism
- Perform additional duties as assigned
Guest Liaison Agent (Football Concierge) - Role Overview
Reporting to the Guest Liaison Lead, the Guest Liaison Agent delivers tailored, high-touch services to FIFA Senior Officials and Council members, working closely with Guest Relations, Protocol, and venue teams.
Key Responsibilities
- Maintain daily reporting for VVIP/VIP transport and match attendance
- Manage guest profiles, itineraries, and registrations in IFES
- Build trusted relationships with FIFA Council members and entourages
- Coordinate gifts, uniforms, and match-day movements
- Support seating arrangements in collaboration with Protocol Officers
- Maintain continuous cross-functional communication
Guest Relations Coordinator - Role Overview
Reporting to the Guest Relations Lead, the Guest Relations Coordinator maintains a strategic overview of guest services delivery and supports integrated event services for FIFA guest groups.
Key Responsibilities
- Coordinate guest invitation concepts and guest lists with stakeholders
- Maintain guest data in IFES (profiles, travel, accommodation, tickets)
- Support ticketing and guest request management processes
- Coordinate use of guest IT tools and applications
- Ensure consistent service quality across all guest touchpoints
- Prepare progress reports and support continuous improvement
Team Protocol Liaison Officer - Role Overview
Reporting to the Team Protocol Liaison Lead, this role serves as the primary point of contact for participating teams’ protocol representatives, ensuring a seamless guest experience throughout the tournament.
Key Responsibilities
- Act as the central liaison for team guest-related matters
- Maintain daily communication with team protocol contacts
- Anticipate and resolve guest issues proactively
- Update ticketing and guest management systems
- Coordinate additional ticket and parking requests
- Collaborate with Team Services, Transport, Accommodation, Ticketing, and Protocol teams
