Pediatric Dental Communications & Scheduling Coordinator
$19.00–$23.00 per hour | Full-Time | Bellingham, WA
Are you organized, dependable, and great at communicating with people? Do you enjoy staying busy, solving problems, and helping patients while keeping everything running smoothly behind the scenes?
Our growing pediatric dental practice is looking for a Communications & Scheduling Coordinator to join our team at our Bellingham location.
This is a unique position that serves as a central communication and scheduling hub for multiple pediatric dental offices. You will help patients and parents with scheduling, phone calls, insurance questions, emails, faxes, and other day-to-day needs while supporting our clinic teams.
If you have strong customer service skills, enjoy working independently, and can confidently manage multiple responsibilities throughout the day, we would love to hear from you!
What You'll Do
As our Communications & Scheduling Coordinator, you will help keep communication flowing between our patients, families, and clinic locations.
Your responsibilities will include:
- Answering incoming calls routed from multiple pediatric dental offices when local front desk teams are unavailable
- Providing friendly and professional customer service to patients and parents
- Scheduling, confirming, rescheduling, and adjusting patient appointments
- Helping fill available appointment openings and supporting productive clinic schedules
- Responding to patient questions by phone, email, and fax
- Routing calls and messages to the appropriate clinic or team member
- Identifying urgent patient concerns and directing them appropriately
- Managing incoming emails and faxes and distributing information to the correct location
- Verifying patient insurance information and updating records
- Maintaining accurate patient and appointment information in our dental software
- Communicating scheduling concerns or important patient information to clinic teams
- Following established scheduling protocols and office workflows
- Protecting patient confidentiality and following HIPAA requirements
- Completing assigned tasks accurately and on time
Who We're Looking For
We are looking for someone who is:
- Friendly, professional, and confident on the phone
- Dependable and consistent
- Highly organized and detail-oriented
- Comfortable working independently
- Able to multitask and prioritize a busy workload
- Comfortable communicating with several office locations throughout the day
- Able to stay calm and professional when helping concerned or frustrated patients
- Comfortable learning new systems and workflows
- A strong team player who also takes ownership of their individual responsibilities
- Reliable with attendance and punctuality
Preferred Experience
- Previous dental office experience preferred
- Call center, scheduling, receptionist, or customer service experience is a plus
- Dental insurance verification experience is highly preferred
- Dental software experience is a plus, but we are willing to train the right candidate
- Strong computer and typing skills are required
Why Join Our Team?
This position is an important part of keeping our pediatric dental offices connected and running efficiently. You will have the opportunity to build relationships with our patients and families while supporting multiple dental teams from one central location.
We are looking for someone who wants to become a dependable part of our team, learn our systems, and grow within a busy pediatric dental environment.
Pay & Benefits
Pay: $19.00–$23.00 per hour, depending on experience
Job Type: Full-Time
Benefits include:
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Location
Bellingham, WA 98225
This is an in-person position, and reliable transportation to our Bellingham location is required.
Ready to Apply?
If you are dependable, organized, enjoy helping people, and are looking for a position where you can take ownership of your work while being part of a supportive pediatric dental team, we encourage you to apply.
We look forward to hearing from you!
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Bellingham, WA 98225 (Required)
Work Location: In person
