Accounts Receivable Manager
Channel Islands Post Acute Santa Barbara, CA Full-Time | Exempt (Salary) Salary: $75,000 - $105,000 Annually + Incentive Program
Position Summary
Channel Islands Post Acute is seeking an experienced and detail-oriented Accounts Receivable Manager to oversee all aspects of the facility's revenue cycle and accounts receivable operations. The ideal candidate will have a minimum of two (2) years of experience as a Business Office Manager (BOM) in a Skilled Nursing Facility (SNF) and possess a strong understanding of Medicare, Managed Care, Medi-Cal, private pay collections, billing compliance, and reimbursement processes.
The Accounts Receivable Manager is responsible for maximizing cash collections, reducing aged accounts receivable, ensuring accurate billing practices, and maintaining compliance with state and federal regulations. This position works closely with facility leadership, corporate billing teams, residents, family members, and insurance providers to ensure timely reimbursement and financial success of the facility.
Essential Duties and ResponsibilitiesRevenue Cycle Management
- Manage the entire accounts receivable process from admission through final payment.
- Monitor and maintain aging reports to ensure timely collection of outstanding balances.
- Analyze trends in receivables and implement corrective actions to improve cash flow.
- Reconcile resident accounts and investigate billing discrepancies.
- Ensure timely submission and follow-up of claims to Medicare, Medi-Cal, managed care organizations, and private insurance carriers.
- Oversee private pay billing and collection efforts.
- Identify and resolve denied, delayed, or underpaid claims.
Billing and Collections
- Review billing accuracy and ensure claims are submitted according to payer requirements.
- Follow up on unpaid claims and outstanding balances through phone calls, emails, and written correspondence.
- Monitor collection performance and establish collection goals.
- Maintain accurate records of collection activities and payment arrangements.
- Collaborate with residents and responsible parties regarding account balances and payment plans.
Regulatory Compliance
- Ensure compliance with all federal, state, and local billing regulations.
- Maintain current knowledge of Medicare, Medicaid (Medi-Cal), Managed Care, and skilled nursing reimbursement guidelines.
- Support audit activities and provide requested financial documentation.
- Ensure resident trust funds and financial records are maintained accurately and in accordance with regulations.
Financial Reporting
- Prepare and review monthly AR reports and aging summaries.
- Report collection metrics and reimbursement trends to facility leadership.
- Assist with month-end closing activities and financial reconciliation processes.
- Identify opportunities to improve billing accuracy and operational efficiencies.
Interdepartmental Collaboration
- Partner with Admissions, Nursing, MDS, Social Services, and Corporate Finance teams to ensure accurate payer information and seamless reimbursement.
- Participate in daily, weekly, and monthly operational meetings.
- Educate staff on payer requirements and documentation standards that impact reimbursement.
Leadership and Operational Excellence
- Maintain organized resident financial records and supporting documentation.
- Develop and implement best practices for accounts receivable management.
- Assist in training business office staff on billing and collection processes.
- Support facility goals related to census growth, reimbursement optimization, and financial performance.
QualificationsRequired
- Minimum 2 years of Business Office Manager (BOM) experience in a Skilled Nursing Facility (SNF).
- Minimum 2 years of Accounts Receivable experience within healthcare or long-term care.
- Strong knowledge of:
- Medicare Part A and Part B
- Medi-Cal/Medicaid
- Managed Care reimbursement
- Private Pay billing and collections
- Long-term care billing systems
- Experience managing aging reports and collections.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Proficiency in Microsoft Excel, Word, Outlook, and billing software systems.
- Ability to maintain confidentiality and comply with HIPAA regulations.
Preferred
- Experience with PointClickCare and long-term care billing platforms.
- Strong understanding of SNF reimbursement methodologies and revenue cycle management.
- Prior supervisory or leadership experience in a business office setting.
Skills & Competencies
- Accounts Receivable Management
- Revenue Cycle Optimization
- Medicare & Medi-Cal Billing
- Insurance Collections
- Financial Reconciliation
- Aging Report Analysis
- Denial Management
- Customer Service Excellence
- Organizational Skills
- Attention to Detail
- Compliance & Regulatory Knowledge
- Leadership and Team Collaboration
Benefits
- Competitive Salary: $75,000 - $105,000 annually
- Monthly/Quarterly Incentive Opportunity
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) Retirement Plan
- Career Growth Opportunities
- Supportive Leadership Team
Equal Opportunity Employer
Channel Islands Post Acute is an equal opportunity employer committed to creating an inclusive workplace. We welcome candidates who are passionate about improving the quality of care and financial performance in the skilled nursing environment.
Experience Required: Minimum 2 years as a Business Office Manager in a Skilled Nursing Facility.
Pay: $75,000.00 - $105,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
