Front Desk Receptionist
We are seeking a friendly, dependable, and organized Front Desk Receptionist to join our team. The Front Desk Receptionist is responsible for providing excellent customer service while efficiently handling daily front desk operations.
Responsibilities
- Greet guests and provide friendly, professional customer service.
- Check guests in and out of the hotel accurately and efficiently.
- Answer phone calls, respond to guest questions, and assist with reservations.
- Handle guest requests, concerns, and complaints professionally.
- Maintain accurate guest records and paperwork.
- Keep the front desk and lobby clean, organized, and presentable.
- Communicate effectively with housekeeping and management regarding room status and guest needs.
- Monitor room availability and assist with assigning rooms.
- Maintain confidentiality of guest information.
- Follow hotel policies, procedures, and safety standards.
- Assist with basic office duties and other tasks as needed.
- Help with folding, organizing, and maintaining clean laundry when needed.
- Keep supplies organized and notify management when inventory is running low.
Qualifications
- Excellent customer service and communication skills.
- Strong organizational and time-management skills.
- Ability to stay calm and professional in a busy environment.
- Reliable, punctual, and able to work independently.
- Comfortable working with paperwork and maintaining organized records.
- Basic computer and phone skills.
- Ability to multitask and prioritize responsibilities.
- Professional and friendly attitude.
- Previous hotel, hospitality, or customer service experience is preferred but not required.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry light-to-moderate items.
- Ability to fold, sort, and organize laundry.
- Ability to maintain a clean and organized work area.
Pay: $11.00 - $12.00 per hour
Benefits:
Work Location: In person
Pay: $11.00 - $12.50 per hour
Benefits:
Work Location: In person
