Job Overview
The Digital Sales & Customer Service Representative is a tech savvy, personable and passionate employee who delivers an exceptional online customer experience. You will engage directly with our customers online to support sales, answer questions, and ensure a seamless digital experience.
Responsibilities
- Engage with customers through online chat, email, and social media to answer questions, provide support, and resolve issues efficiently
- Guide customers through our digital sales process, assist with product recommendations, and upselling where appropriate
- Proactively reach out to ensure customer satisfaction and loyalty
- Collaborate with the marketing team to refine the customer experience and meet sales goals
- Track and analyze customer feedback to continually improve our services.
- Conduct outbound calls to potential customers to promote products/services and achieve sales targets.
- Develop and implement effective sales strategies to increase revenue and customer base.
- Provide exceptional client service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Utilize strong communication and analysis skills to understand customer needs and tailor solutions accordingly.
- Familiarity with sales strategies will be beneficial.
Experience
- Prior experience in digital online sales, online customer service, or a similar role 3+ years preferred.
- Strong written communication skills, a positive attitude, and a knack for solving problems.
- Ability to work independently and efficiently in a digital environment.
- Experience with CRM, or customer service software is a plus.
- High school diploma or equivalent required.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Job Type: Full-time
Pay: Up to $20.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Norwalk, CT 06855 (Required)
Ability to Relocate:
- Norwalk, CT 06855: Relocate before starting work (Required)
Work Location: In person
