Major Responsibilities: Optimizing Patient Coverage and Care Program Development and Expansion Provider Education and Consultation Education/Experience Required: BS in Social Work, Finance or Care Management or related field; 3 years managed care experience or 2 + years in oncology care or 3 years customer service experience; claims experience and provider office experience preferred Knowledge, Skills & Abilities Required: -Excellent communication and presentation skills -ability to suceed in a changing environment -ability to work independently and prioritize assignments -ability to problem solves and handle difficult calls/situations and maintain professionalism -Excellent organizational skills -Strong analytic skills N/A Physical Requirements and Working Conditions: Employee must be familiar with Federal and State managed care programs; Physician order requirements, consent for treatment guidelines, HIPAA, etc. Customer service background essential, with understanding of and commitment to providing a consistently high-level of service to patients and their families. May be exposed to patients with contagious diseases. Candidate must self direct priorities and balance the clinical coordination with financial navigation responsibilities.
