Date: Aug 19, 2026
Location: Lafayette, IN, US, 47905
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Company: Subaru
Group Leader - Support Services (2nd Shift)
Information Systems Department
Company Overview:
Subaru of Indiana Automotive, Inc. or “SIA”, located in Lafayette, Indiana, is the only Subaru vehicle manufacturing facility outside of Japan. SIA is a 4.4 million square foot automotive OEM – meaning our manufacturing process begins with coils of steel and ends with the high-quality vehicles you see out on the roads. We employ 6500+ Associates, both production and administrative, all under one roof.
SIA is the safest automotive manufacturing plant in the United States and is also a pillar in the community due to its numerous fundraising activities held onsite, donations to local charities and plentiful volunteer opportunities. SIA is a frontrunner in environmental conservation being the first Zero-Landfill automotive manufacturing plant and the first to have its campus designated a backyard wildlife habitat. SIA has grown tremendously since its 1989 beginnings and continues to be an example of success within the automotive industry.
Primary Responsibilities:
Supervising the daily operations of second shift Tier 1/Tier 2 Helpdesk and Batch Operations Group including the coordination of off hour support.
Ensure the delivery of high quality, customer- focused support services.
Lead all activities of this group to excel in department and individual objectives, provide group with a clear sense of direction and purpose, communicate with staff effectively and in a timely manner.
May need to work overtime when need required, as well as modify shift to cover for 1st shift group leader when they are out of the plant.
Asset and Lease Management.
Lead the Support Services group in a hands-on manner by getting involved in tickets, issues, and customer interactions.
Continually assess Helpdesk productivity by individual and group.
Complete Annual Performance Reports for Support Services group.
Monitor the helpdesk queue to ensure issues are resolved within SLAs.
Monitor Key web page displays for Alerts and notify the correct individuals to get the alerts resolved.
Lead process improvement initiatives for leased equipment replacements.
Develop and implement innovative initiatives aimed at improving the customer experience.
Assist in setting direction in identifying and implementing process improvement opportunities.
Meet with representatives from user departments to identify needs and assist in the coordination of Helpdesk activities.
Identify tools that may help improve our services to our customers.
Develop Project Plans and identify key deliverables, milestones, and resource requirements.
Accountable for performing all functions related to supervising a staff, including interviewing, training, and coaching, and evaluating performance as needed.
Other duties as assigned.
Minimum Qualifications:
3+ years of leadership experience
5+ years hands-on experience as a helpdesk technician and with an enterprise IT Helpdesk system.
A+ Certification
Prior supervision experience
Excellent communication, problem solving, customer service, teamwork, time management, and organizational skills.
Thorough understanding of Microsoft Active Directory, Office 365, and Windows 10.
Advanced knowledge of PC hardware: desktops, laptops, and printers.
Ability and willingness to document work, processes, procedures, or work instructions.
Ability to multi-task, a constant learner and able to remain calm when dealing with a crisis.
Preferred Qualifications:
Bachelor's degree in related field.
ServiceNow experience
Microsoft Certified, or equivalent
Knowledge of imaging techniques and remote software deployment (Preferably SCCM).
Subaru of Indiana Automotive, Inc. is an equal opportunity employer committed to employing a diverse workforce.
Nearest Major Market: Lafayette
