I. BASIC FUNCTION:
Acts as a member of the Operations Team in the role of Front Desk Associate.
II. INTERDEPARTMENTAL RELATIONSHIPS:
Department Officer: Chief Operations Officer
Reports to: Health Center Administrator
Supervises: N/A
III. PRIMARY RESPONSIBILITIES:
1. Greets incoming patients and visitors utilizing excellent customer service skills by following FCHC’s front desk associate standard operating procedure (SOP).
2. Ensures all necessary consent forms are completed by patients annually.
3. Obtains financial documentation from each patient/family unit in order to acquire information necessary for the Center’s Sliding Fee Scale Program. Obtains insurance information and verifies coverage prior to patient appointments.
4. Utilizes the telephone and paging system to help patients receive services as necessary.
5. Creates and updates patients’ electronic health record (EHR). This includes scanning the registration forms which are reviewed for completion and placed into the appropriate categories in the electronic health record.
6. Updates patient record for changes in any demographic information. Makes appropriate changes in the (EHR).
7. Connects patients to the appropriate resource to handle or answer patients’ inquiries regarding sliding fee schedule, insurance, collections, etc.
8. Assists patients in participating in special programs by giving out applications and assisting patients in the completion of applications.
9. Collects payments of fees for current or previous visits. Provides receipts of payments to patients.
10. Promotes activities such as patient portal enrollment to improve clinic engagement.
11. Submits money collected and payment journal at the end of the day.
12. Always secures money drawers.
13. Maintains patient confidentiality and comply with HIPPA regulations.
14. Performs other duties as assigned.
IV. PERIODIC DUTIES:
1. Participates in Health Center staff problem solving groups.
2. Attends and participates in department meetings, etc. as assigned.
3. Performs other duties as assigned.
FRONT DESK ASSOCIATE
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V. WORKING RELATIONSHIPS:
1. Inside Center: All inclusive.
2. Outside Center: Clients, community organizations, agencies, professional colleagues, professional
organizations, and institutions of learning.
VI. APPROVED WORK LOCATIONS :
1. Carondelet
2. Dutchtown
3. Forest Park Southeast
4. University City
5. RUNG for Women
6. Places for People
7. Any other approved locations added in the future.
VII. QUALIFICATIONS:
1. High School Diploma or G.E.D. equivalent required.
2. One (1) year medical/dental office work experience or equivalent required.
3. Ability to type 40 WPM preferred.
4. Knowledge of medical/dental terminology preferred.
5. Must possess excellent computer, communication and customer service skills.
6. Must possess excellent organizational skills and attention to detail.
7. Bi-lingual speaking skills a plus.
VIII. PHYSICAL REQUIREMENTS:
1. Ability to sit, stand, and walk for extended periods and operate standard office equipment throughout the workday.
2. Ability to perform repetitive hand, wrist, and finger movements associated with typing, data entry, scanning and filing.
3. Ability to occasionally bend, stoop, reach, and carry files, office supplies, or records weighing up to 20 pounds.
4. Visual and auditory acuity sufficient to perform essential administrative functions and communicate effectively with patients, families, and staff.
X. CONFIDENTIALITY:
Respect for and maintenance of client and staff confidentiality is required. The employee must comply with all applicable federal and state privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and the Family Educational Rights and Privacy Act (FERPA), in all aspects of client care, communication, and recordkeeping within the school-based health setting.
FRONT DESK ASSOCIATE
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The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder).
