We are seeking a results-driven Service Manager in the Ruston/Monroe, Louisiana area to lead our high-volume service department, drive profitability, and deliver an exceptional customer experience.
If you have experience in service management, fixed operations, dealership service, or shop management, this is your opportunity to take ownership of a growing operation.
Position Overview
The Service Manager is responsible for the overall performance of the service department, including revenue growth, technician productivity, customer satisfaction (CSI), and operational efficiency.
This role requires a hands-on leader who can manage people, processes, and performance while building a culture of accountability and urgency.
Key Responsibilities
Manage day-to-day operations of a powersports service department
Drive labor sales, service revenue, and departmental profitability
Monitor and improve technician efficiency, productivity, and billed hours
Lead, train and develop service advisors and technicians
Oversee repair order flow, scheduling, and shop capacity
Ensure accurate diagnostics, estimates, and timely repair completion
Maintain high customer satisfaction (CSI) and handle escalations
Work closely with Parts Department to ensure parts availability and upsell opportunities
Implement and enforce standard operating procedures (SOPs)
Track and report key performance indicators:
Labor hours sold
Effective labor rate
Technician efficiency & proficiency
Comebacks and cycle time
Maintain a clean, safe, and organized shop environment
Qualifications
3+ years experience in Service Manager, Assistant Service Manager, or Shop Manager role
Background in powersports, automotive, marine, or equipment dealership service
Strong leadership and team development skills
Proven ability to drive sales, increase efficiency, and improve profitability
Experience with service writing, estimating, and dealership management systems (DMS)
Excellent communication and customer service skills
Highly organized with the ability to manage multiple priorities
Passion for ATVs, UTVs, or motorsports
Competitive base salary
Bonus potential tied to:
Labor sales growth
Technician efficiency
Department profitability
High-energy, team-oriented work environment
Pay: From $60,000.00 per year
Work Location: In person
