DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: Working with the customer and being a liaison between all communication with the team in the assigned department.
Position: Second (2nd) Customer Service Representative
Shift: Monday-Friday 2:00pm-10:00pm
Pay: $21.35 per hour Shift Differential: $1.00 per hour
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:
-
Attentive to detail, good communication skills through email and over the phone
-
Expert with Outlook
-
Experience with dispatching minium of 6 months
-
Adjusting inbounds/outbounds.
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
-
Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
-
Maintain customer records and update account information.
-
Maintain financial accounts by processing customer adjustments.
-
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
-
Perform other duties as assigned.
Required Education and Experience:
-
High School Diploma or Equivalent
-
0-12 months of system, data entry or reporting experience
-
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 3595 N Cotton Lane Goodyear, AZ - 85395
Property Description: 6841 - Litchfield Park AZ WERC
Property Number: 6841
