Resident Concierge
Join Our Mission
At Lutheran Village, serving our 55 plus independent living community isn’t just a job; it’s a calling. We include 146 units, provide a wide array of activities for our residents to enjoy, and feature a dining room for dinner Monday through Friday. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values: Respect, Honesty, Kindness, Compassion, and Service Excellence.
Together, we work toward three essential goals that guide our success:
· Happy Residents
· Happy Employees
· On-Budget Operations
About the Role
As the Resident Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. As a valued team member of our community leadership team, you’ll actively contribute to the overall culture, operations, and resident experience, ensuring that every interaction is a moment of meaningful connection.
What We’re Looking For
· At least 21 years old with a valid driver’s license and clean driving record, required.
· Ability to obtain a CDL license with a P endorsement, required.
· Ability to communicate effectively with residents, guests, and staff.
· Ability to work Monday-Friday 8:00am to 5:00pm.
· High school diploma or equivalent, required.
· Bachelor’s preferred.
· Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
· Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
· Adaptable and flexible to shifting priorities; willing to assist in various areas.
· Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
· Knowledge of the local community, preferred.
· Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
Key Responsibilities
· Deliver an elevated first impression by greeting residents, families, and guests; offering excellent phone service; and anticipating needs to create a seamless, high‑touch experience throughout the community.
· Enhance daily operations by maintaining accurate records, managing front desk phone volunteers, assisting with work order requests, and activities event set-up.
· Take an active leadership role by attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives. Manage office supply inventory. Serve as the menu and newsletter coordinator.
· Ensure resident safety by responding quickly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency procedures and severe weather situations.
· Welcome new residents and assist them through the orientation process for a smooth transition into the community.
Benefits for Full-Time Employees
· Competitive compensation and benefits
· Health, Dental, Vision
· Life Insurance
· Annual Vacation
· Sick Days
· 13 paid holidays
· SRA plan with employer match
Why Lutheran Village?
· Supportive leadership in a beautiful, resort-style environment
· A purpose-driven role where you make a difference every day
Ready to Serve with Heart?
Bring your servant heart to a place that feels like family. Apply today, and our Team will follow up soon!
Pay: $18.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Ability to obtain a CDL with a P endorsement
Education:
- High school or equivalent (Required)
Work Location: In person
