About the Role:
Join the dedicated team at Management Research Services, Inc. (MRS), where you will play a vital role in the life insurance application process. As a Remote Tele-Underwriting Interviewer, your primary responsibility is to guide clients through the medical and medication interview process, ensuring the collection of accurate and honest information. This position requires a high degree of professionalism, empathy, and attention to detail.
Responsibilities:
- Conduct professional interviews with life insurance applicants using guided scripts and questionnaires.
- Accurately record and document sensitive information into our technology solutions.
- Manage conversations gracefully, keeping applicants on track and ensuring all necessary data is captured.
- Comply with Federal and State regulations and company guidelines regarding the privacy of personal health information.
Requirements:
- Customer Service Excellence: Friendly, reliable, and capable of handling all call types with a professional and positive attitude.
- Communication: Excellent verbal communication and active listening skills.
- Technical Proficiency: Ability to navigate multiple computer systems and screens simultaneously.
- Documentation: Typing speed of 45+ WPM to accurately record information during live calls.
- Dependability: Maintains excellent attendance and punctuality.
- Autonomy: Comfortable working independently and efficiently in a fully remote environment.
- Equipment: Requires a quiet, distraction-free environment and a reliable, high-speed broadband internet connection (DSL, Cable, or Fiber). The computer must be hardwired to the router. (We provide the computer and necessary technology).
Preferred Background:
- Call center experience.
- Insurance industry background (Life or Health).
- Experience or familiarity with prescription medication terminology.
Benefits:
- 401(k) plan.
- Comprehensive health, dental, vision, and disability insurance.
- Paid time off and paid holidays.
Schedule:
This is a full-time position, Monday through Friday, 8:30 AM – 5:00 PM Arizona time.
Note regarding time zones: Because Arizona does not observe Daylight Saving Time, your schedule will correlate to Central Time as follows:
- March – November (During DST): 10:30 AM – 7:00 PM Central Time
- November – March (Standard Time): 9:30 AM – 6:00 PM Central Time
Since 1988, Management Research Services, Inc. (MRS) has provided underwriting support services to the life and health insurance industry. To learn more about MRS, visit our website at http://www.managementresearchservices.com/.
Pay: $14.00 - $16.00 per hour
Application Question(s):
- Are you available to work 10:30am - 7pm Central time, Monday through Friday, from March to November? Are you available to work 9:30am - 6pm Central time, November to March?
- This role requires discussing medical history and prescription medication with applicants. Do you feel comfortable doing this for a full workday?
- Is your current typing speed at least 45 WPM?
Experience:
- call center, customer service, healthcare, insurance: 1 year (Required)
- live documentation while speaking with customers: 1 year (Required)
Work Location: Remote
