JOB As a Program Analyst 2 with the Office of Unemployment Compensation Tax Services (OUCTS), you will help strengthen a system that serves workers across Pennsylvania. This role supports improvements to the Unemployment Compensation Management System (UCMS) to make it faster, clearer, and more reliable. Your work helps ensure employers and residents receive accurate information and dependable service. Join a team that values your problem-solving skills and commitment to public service!
EXAMPLE OF DUTIES
This position supports the operation and improvement of the Unemployment Compensation Management System through analysis, testing, and documentation. It ensures that the system follows policy, provides accurate results, and meets the needs of staff and users. As a Program Analyst 2, you will perform the following duties:
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System Analysis: Review UCMS functions to determine accuracy, reliability, and compliance
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Issue Resolution: Investigate problems, research solutions, and document fixes or updates
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Testing Support: Evaluate system changes to confirm that new features and bug fixes work as intended
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Document Updates: Create and revise task documents, correspondence specifications, and process guides
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User Collaboration: Shadow staff to identify training needs and opportunities for system improvements
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Data Review: Assess business rules, reports, and account activities to support program decisions
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment
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Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Schedule may vary based on operational needs.
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Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
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Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
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Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
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your score may be lower than deserved.
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you may be disqualified.
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You may only apply/test once for this posting.
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Your results will be provided via email.
