Overview
We are seeking a seasoned and energetic Front Desk Manager to lead our front desk team at our bustling hotel and convention center. In this pivotal role, you will be the welcoming face of our property, ensuring every guest receives exceptional hospitality from check-in to check-out. Your leadership will foster a warm, efficient, and guest-centric environment, elevating the overall experience for visitors from near and far. If you thrive in fast-paced environments, enjoy working with and leading teams & possess a passion for hospitality, this is your opportunity to make a lasting impact.
Responsibilities
- Oversee daily front desk/night audit operations to ensure smooth check-in and check-out processes for all guests
- Lead, motivate, and train front desk staff to deliver outstanding customer service and uphold EVEN brand standards
- Manage guest relations by addressing inquiries, resolving issues promptly, and exceeding expectations
- Coordinate with housekeeping, maintenance, sales and other departments to ensure guest needs are met efficiently
- Maintain accurate records of reservations, billing, and guest preferences while ensuring data security
- Uphold safety protocols and ensure compliance with hotel policies and procedures at all times
- Work within budgeted departmental staffing guidelines, review and approve payroll for the front desk
- Interview, train and develop front desk staff including disciplinary issues
- Be available to fill in all shifts as needed
Qualifications
- Proven experience in hotel front desk operations or hospitality management, with a strong customer service background
- Previous hotel experience is highly preferred, demonstrating familiarity with guest services standards
- Exceptional interpersonal skills with a friendly, professional demeanor
- Ability to lead a team confidently while managing multiple priorities in a fast-paced environment
- Strong organizational skills, sense of urgency and attention to detail to maintain accurate records and reports
- Passion for hospitality and creating memorable guest experiences that foster loyalty
- Excellent rapport with front desk team and supporting departments
- Ability to successfully navigate guest challenges with confidence and creativity
Join us as a Front Desk Manager and become an integral part of delivering unforgettable hospitality experiences! We value energetic leaders who are dedicated to guest satisfaction and thrive on creating welcoming environments. This position offers an exciting opportunity to grow within the hospitality industry while making a positive difference every day.
*This job description reflects the general nature and level of work expected for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as business needs dictate.
Pay: $50,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
