Warranty Administrator - CDJR
Position Summary
The primary responsibility of this position is to monitor, review and process warranty claims in accordance with Manufacturer and the Auto Group’s policies and procedures.
Core Responsibilities
Responsibilities described in this section are fundamental to success in this position.
- Maintain a working knowledge of warranty policies and procedures, including original warranty and extended warranty for all applicable manufacturers. Stay abreast of new manufacturer policies and procedures pertaining to warranty claims
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Submit all warranty claims to the manufacturer for reimbursement
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Submit necessary corrections to the accounting schedule for outstanding and paid warranty claims
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Provide signed back up for all entries
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Maintain an accurate record of all claims submitted, date submitted, responses, and payment history
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Review any outstanding or rejected claims and make necessary adjustment concerning rejected claims, resubmission of claims or adjustment to policy expense in order to maintain the warranty receivables within established guidelines
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Provide training to the service manager, advisors and cashiers about warranty coverage and procedures
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Handle all customer complaints regarding warranties and issue credit memorandums for returned merchandise as necessary
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Supervise service cashiers
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Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
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Enforce safety precautions specific to work area
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Other responsibilities as assigned; See Addendum A
Minimum Qualifications
The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.
- High School Diploma or GED equivalent
Knowledge, Skills and Abilities
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Good interpersonal, time management and organizational skills
- Ability to identify and achieve targeted goals
- Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
- Ability to work well with a range of individuals
- Ability to prioritize multiple jobs
- Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
- Ability to work independently and/or as part of a team
- Ability to effectively respond to inbound and outbound phone calls
- Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
- The employee is frequently required to sit; use hands to feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
- The employee must regularly lift and/or move up to 25 pounds, and frequently required to lift up to 50 lbs, and the employee is occasionally required to lift in excess of 100 lbs with proper assistance
- Specific vision abilities required by this job include close vision and distance vision
- Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle
Working Conditions
The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.
- The noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Travel Requirements
The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee may be required to travel within or outside the area. Travel for this position is infrequent.
