The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.
At Howard University, we prioritize well-being and professional growth.
Here is what we offer:
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Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
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Work-Life Balance: PTO, paid holidays, flexible work arrangements
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Financial Wellness: Competitive salary, 403(b) with company match
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Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
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Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture
Join Howard University and thrive with us!
https://hr.howard.edu/benefits-wellness
We are seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets using our ServiceNow system. This IT support professional will serve as the first line of support for all faculty, staff and student information technology issues and work with available resources, hardware, and software vendors to provide effective solutions, break/fix, and problem resolution.
SUPERVISORY ACCOUNTABILITY:
Internal contacts generally include administrators, faculty, students, and staff. External contacts generally include vendors, consultants, visitors, and the public.
PRINCIPAL ACCOUNTABILITIES:
Provide Tier 1 technical support via phone, email, chat, or in person support to resolve issues and provide courteous and knowledgeable assistance with questions.
Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.
Maintain, troubleshoot, and repair technical infrastructure including desktop hardware, operation systems, applications, and office systems.
Asset Management Support: software licenses and keys, hardware leases, service contracts, asset inventory and labeling.
Track and document all system changes, problems, incidents, service requests, and work tasks within ServiceNow.
Ability to establish and maintain effective and harmonious work relations with faculty, staff, students, and the public. End User friendly attitude with a passion for information services support.
Bachelor's degree. Three to five years of related work experience may be substituted in lieu of educational qualifications or a related certification. Previous experience as an IT Help Desk Technician. Experience in conducting routine system administration tasks and logging data in system admin logs. Experience with hardware, software, and cloud systems management. Strong critical thinking and problem-solving skills. Prior work experience in a fast-paced environment. Must be punctual and dependable.
Compliance Salary Range Disclosure
Expected Salary Range: $45,000 - $51,600
