Company Overview:
Pets Global, Inc is an independent holistic wellness company dedicated to animal health and welfare. We focus on creating high-quality, Physiologically Tuned™ pet nutrition products that support pets' longevity and well-being, driven by a passion for animal care and a commitment to ethical principles.
Job Description:
We are seeking a detail-driven and proactive Accounts Receivable Specialist to strengthen our finance department. Reporting to the Director of Finance & Accounting, the Accounts Receivable Specialist will be responsible of overseeing our receivables lifecycle, drive timely cash collections, and maintain precise customer accounts. The ideal team member brings sharp analytical capabilities, clear communication skills, and hands-on experience with modern accounting systems to handle everything from invoicing and payment application to discrepancy resolution and reconciliation.
If you thrive in a fast-paced environment, excel at managing competing priorities, and handle sensitive financial information with total confidentiality and professionalism, we want to hear from you.
QUALIFICATIONS:
- Associate degree in Accounting, Finance, Business, or a related field preferred; equivalent education and relevant experience may be considered.
- One to two years of accounts receivable, accounting, or related experience preferred.
- Working knowledge of basic accounting principles and accounts receivable processes.
- Proficiency in Microsoft Office, particularly Microsoft Excel.
- Working knowledge of Excel functions, including pivot tables, VLOOKUP/XLOOKUP, formulas, spreadsheets, and templates.
- Strong attention to detail and accuracy.
- Strong organizational and analytical skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong written and verbal communication skills.
- Professional customer service and interpersonal skills.
- Ability to maintain confidentiality of financial and customer information.
- Ability to work independently and effectively as part of a team.
- Ability to perform basic calculations involving discounts, interest, commissions, percentages, and payment amounts.
- Ability to understand and follow written and verbal instructions.
- This is an in-office position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Manage customer accounts and maintain accurate accounts receivable records.
- Prepare and process customized customer billing.
- Monitor accounts receivable aging and follow up with customers regarding past-due balances.
- Communicate with customers regarding outstanding balances, payment variances, incorrect credits, deductions, and collection matters.
- Document collection activities and customer account status.
- Review and apply ACH, wire, credit card, and check payments to customer accounts.
- Prepare daily payment logs and maintain accurate documentation of incoming payments.
- Process weekly credit card payments, including required approvals, payment processing, and receipt distribution.
- Reconcile customer accounts and research payment discrepancies.
- Research customer claims, problem invoices, deductions, and other account discrepancies.
- Prepare credit memos related to customer-specific deductions.
- Coordinate invoice copy requests and account-related documentation.
- Collaborate with Customer Service, Inside Sales, vendors, and other internal teams to resolve customer account issues.
- Maintain and update the store representative list.
- Assist with month-end and year-end close activities.
- Assist with special projects and other duties as assigned by management.
CORE COMPETENCIES:
- Accuracy & Attention to Detail – Maintains accurate financial records and carefully reviews transactions and account information.
- Analytical & Problem Solving – Identifies discrepancies, researches issues, and determines appropriate solutions.
- Organization & Time Management – Prioritizes responsibilities and completes work accurately and on time.
- Customer Service – Handles customer inquiries and collection matters professionally and respectfully.
- Confidentiality & Judgment – Protects sensitive financial information and exercises sound judgment.
- Adaptability & Initiative – Adjusts to changing priorities and takes initiative to resolve issues and improve processes.
- Dependability – Follows through on assignments and takes responsibility for assigned work.
PHYSICAL DEMANDS:
- Ability to perform the essential functions of the position with or without reasonable accommodation.
- Regular use of a computer for extended periods and the ability to communicate by telephone and electronic communication.
- Frequently required to sit, reach, and move throughout the work environment.
- Occasionally required to lift or move items weighing up to 20 pounds.
- Requires close and distance vision and the ability to adjust focus.
- Noise level in the work environment is generally moderate
Pay: $27.00 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Education:
Location:
- Valencia, CA 91355 (Preferred)
Ability to Commute:
- Valencia, CA 91355 (Preferred)
Work Location: In person
