About the Role
Compensation:
$20-$21 per hour, based on experience, skills, and benefit elections.
We are a growing, food-grade third-party logistics (3PL) company supporting food manufacturers and importers.
We are seeking a highly organized, detail-oriented Customer Service Coordinator to join our operations team. This position serves as the communication link between our customers, office systems, and warehouse operations, helping ensure orders are processed accurately and customers receive exceptional service.
Customer Service Coordinator to serve as the on-site hub between our customers, office systems, and warehouse team.
This is an on-site, operational position responsible for ensuring that orders, work orders, paperwork, and communications are accurate, complete, and released correctly to the warehouse each day.
Accuracy, follow-through, and calm decision-making are essential.
Key Responsibilities - Daily Office Operations
- Answer incoming phone calls
- Monitor and respond to customers throughout the day
- Communicate arrival status and issues to the warehouse team
Email & Order Coordination
- Monitor shared customer email inboxes
- Identify and sort emails (orders, BOLs, inbound alerts, customer questions)
- Respond to customers or route questions internally as needed
- Follow up when required information (BOLs, ship dates, carrier info) is missing
Order & Document Control
- Review customer orders for completeness and accuracy
- Coordinate with data-entry staff to ensure orders and receipts are entered correctly in the warehouse management system
- Print order and receiving paperwork
- Verify printed paperwork matches system data
- Prepare and release complete order packets to the warehouse
- Ensure next-day orders are fully prepared in advance
Workflow & Communication
- Act as the daily point of coordination between:
- Customers
- Office systems
- Warehouse operations
- Escalate exceptions or unusual situations to the Operations Supervisor
- Ensure nothing critical “falls through the cracks”
This role is about control, coordination, and accuracy.
Qualifications
- Prior experience in logistics, warehousing, manufacturing, or operations support preferred
- Strong attention to detail and accuracy
- Comfortable working with email, spreadsheets, and computer systems
- Able to manage multiple tasks and shifting priorities
- Clear written and verbal communication skills
- Calm, reliable, and organized under pressure
Experience with warehouse management systems (WMS/3PL software) is a plus but not required — training will be provided.
Why This Role Matters
This position plays a key role in keeping daily operations running smoothly and accurately. The right person will be trusted with critical paperwork, customer communication, and warehouse coordination that directly impacts service quality and food-grade compliance.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
