Overview
Join our dynamic healthcare team as a Front Office Patient Care Coordinator, where your energy and dedication will directly impact patient experiences and clinic operations. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks with precision and care. Your proactive approach will ensure smooth clinic flow, accurate documentation, and compliance with healthcare regulations. This position offers an exciting opportunity to be at the heart of patient interactions, supporting clinical staff and fostering a welcoming environment for all visitors.
RESPONSIBILITIES
- Welcome patients and visitors with a friendly, professional demeanor while delivering outstanding customer service.
- Manage patient check-in and check-out processes efficiently and accurately.
- Schedule, confirm, and coordinate patient appointments, surgical procedures, and follow-up visits.
- Answer and manage a multi-line phone system, responding to patient questions and routing calls appropriately.
- Verify dental and medical insurance benefits and eligibility prior to appointments.
- Obtain and update patient demographic and insurance information.
- Collect co-pays, deductibles, balances, and other patient payments while maintaining accurate financial records.
- Prepare and maintain electronic patient records with a high level of accuracy.
- Ensure all documentation complies with HIPAA, OSHA, and practice policies.
- Coordinate referrals, receive records from referring offices, and maintain effective communication with patients and healthcare providers.
- Assist with administrative duties including scanning, filing, correspondence, and other front office responsibilities.
- Collaborate with providers and clinical staff to ensure efficient patient flow and a positive patient experience.
EXPERIENCE
- Minimum of one year of front office experience in a dental, oral surgery, periodontal, orthodontic, or medical practice preferred.
- Experience with electronic dental or medical records (EMR/EHR) software is preferred.
- Knowledge of dental and medical terminology.
- Experience verifying dental and medical insurance benefits and explaining patient financial responsibilities.
- Strong computer proficiency, including Microsoft Office (Word, Excel, Outlook).
- Excellent verbal and written communication skills with exceptional phone etiquette.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and work efficiently in a fast-paced, team-oriented environment.
- Professional appearance, dependable attendance, and a positive attitude.
- Bilingual (English/Spanish) candidates are encouraged to apply.
Join us to make a meaningful difference in patient care by providing outstanding front office support! We value energetic professionals who thrive on teamwork and are committed to delivering compassionate healthcare experiences every day.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
