Job Title: Operations Supervisor
Employment Type: Full-Time (includes at least 1 weekend day + holidays)
Available Shifts:
- Shift will Vary and will be discussed further during the interview. This position should expect to work some monring shifts nd some midday shifts. Weekends are a requirement.
USA Guided Tours LLC was founded in 2013 and is the top-rated sightseeing / transportation service provider in the National Capital Region. Our services, range from public and private sightseeing tours, to multi-forms of transportation.
USAGT is in search of a Operations Supervisor for our Falls Church, VA office. Candidate must be highly organized, motivated, and have exceptional people skills.
Main Goal: To manage the daily operations. Ensuring all gaps are filled and all staff memebrs are performing their daily tasks. Experience in the tourism business is a MAJOR PLUS. Transportation experience is preferred.
Duties/Responsibilities
- Ensure fleet operations are completed and running efficiently
- Make decisions based on reservations and availability
- Review shift summary reports and provide information to Office and Fleet Manager
- Contact bus companies and create P.O.’s for rentals as needed
- Assign drivers and tour guides to specific tours
- Check systems, etc., prepare manifest and supplies to take to meeting point
- Meet guests in Washington, DC (in company vehicle) - set up for guest arrival, organize lines, check people in, collect payments (as needed)
- Ensure tours leave on time
- Maintain communication with drivers, tour, guides, etc. prior to and up to guest check-in
- Train all new staff members
- Supervise both mornign and evenings shifts and productivity
- Ensure the daily operations are running smooth and efficiently
- Advise Operations Manager of challenges / issues prior to tour departure
- Complete Summary Reports and document issues (if any)
- Coordinate / handle logistics for the next shift's tours
- Supervise approximately 15 staff members
- Other duties as assigned
Requirements - Must:
- Valid driver’s license
- At least 2 years of supervising at least 10 people.
- Knowledge of Microsoft OS and applications
- have strong/proven leadership skills
- have an extreme attention to details
- have proficient Microsoft Office skills
- have ability to manage large groups / project voice for crowd control
- have excellent verbal and written communication skills
- have accurate data entry / typing skills
- have customer service experience with knowledge of Washington, DC
- be able to solve and analyze problems
- be fluent in English
- be able to work in a fast-paced environment - calmly, with composure
- High school diploma or equivalent Some College PREFERRED
- Knowledge of customer service principles and practices
- Organizational skills
- Attention to detail
- Team Player
- Works well under pressure
PREFERRED
- Associates Degree or Some College
- Experience in the tourism or hospitality fields
- Knowledge of DC roads
- Paycor software experience
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
