Disabled Veteran Solutions (DVS)
Pay: $18.92/hour
Status: Full-Time Regular (36–40 hours/week)
Location: Remote, must reside in PA, TX, or VA.
Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.
The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.
Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.
Customer interactions may include, but are not limited to:
Reviewing and updating toll account information
Processing tolls, violations, and related inquiries
Resolving toll charge disputes
Assisting with congestion pricing questions
Guiding customers through application status checks and walkthroughs
Additional responsibilities include:
Managing a high volume of inbound inquiries in a timely and professional manner
Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
Creating, documenting, and reviewing service requests accurately
Collaborating with internal departments to ensure customer issues are fully resolved
Delivering consistently high-quality customer service across all interactions
Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.
No time off, late arrivals, or early departures are permitted during training or nesting
Failure to meet attendance requirements during training may result in termination
Two assessments must be passed during and at the conclusion of training to meet employment requirements
Training Schedule:
Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.
Open availability required Monday–Sunday
Scheduled 5 days per week
Every other Saturday required (counted as one of the 5 scheduled days)
Production Hours:
Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.
Overtime is paid for hours worked over 40 in a workweek.
$18.92/hour - Paid Weekly
Paid training at the applicable hourly rate
Benefits after 90 Day Probationary period is completed
Candidates must have:
Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)
A private, dedicated workspace suitable for remote work
Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.
High school diploma or GED required
Minimum of 6 months customer service experience (call center experience preferred)
Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
Basic to advanced computer proficiency and ability to navigate multiple systems required
Ability to troubleshoot common technical issues
Ability to pass background check and drug screening (no cost to candidate)
Professional, dependable, and able to adhere to strict attendance and scheduling requirements
This is a full-time position; part-time roles are not available
Schedules are assigned based on program needs
Lunch and break schedules are assigned and must be adhered to
If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.
