SUMMARY: The Dual Director of Sales leads the overall sales strategy for two hotel properties, driving new business development, leveraging cross-property synergies, and maximizing combined revenue across all market segments. This role builds and leads a high-performing multi-property sales team through hands-on training, mentoring, and strategic direction, while representing both hotels with professionalism and impact across the local business community and key market networks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Group & Event/Meeting Management
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Ensures in-house groups across both properties are well-served throughout their stay, driving satisfaction and repeat business
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Fosters teamwork and cooperation across all departments at both hotels including greeting groups, monitoring meetings, and catering
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Experienced in negotiating group contracts, room blocks, rate agreements, and multi-property deals
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Assists with and oversees follow-up on rooming lists, direct billing, and other requirements for booked business
Sales Support & Supervision
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Proactive Sales Leader that builds strong relationships within local corporations, association market, and travel industry networks to benefit both properties
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Organizes week around achieving sales call goals and networking within the local business community while balancing coverage between both locations
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Builds a high-performing sales team across both hotels through training, mentoring, and participation in joint sales calls
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Provides sales training to front office staff, the Sales Coordinator, and the Sales Manager at each property
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Interviews, selects, trains, develops, and administers performance appraisals for multi-property sales staff
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Facilitates inside sales leads and helps develop overall sales strategy for each hotel
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Develops and maintains marketing plans and sales budgets with the General Managers; develops market segment strategies to prospect business for both properties
Employee & Guest Relations
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Understanding of revenue management principles and participates in revenue management calls and rate strategies for both assets using STR reports, demand analysis, and other resources
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CRM and sales systems proficiency (Delphi.fdc, Salesforce, OPERA Sales & Catering, etc.)
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Holds team accountable for guest service scores impacted by the sales team across both locations
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Always follows company policies and procedures
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Other duties as assigned by supervisor or management
QUALIFICATIONS:
Education/Experience:
Bachelor's degree and a minimum of two years of hotel sales experience preferred. Relevant experience or an equivalent combination of education and experience is also acceptable.
Skills:
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Strong interpersonal skills
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Guest service focused
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Strong sense of urgency and ability to prioritize
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Adaptable
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Detail-oriented
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Proficient communication skills
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Ability to multi-task
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Advanced experience with personal computers and related software applications
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Ability to read, write, and speak the English language
Working Conditions:
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Will be required to work nights, weekends and holidays
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Will be required to work in a fast-paced environment
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This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
PHYSICAL/COGNITIVE ACTIVITES:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear. Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use a sense of smell. The employee could be required to lift and or carry boxes up to 15 pounds.
Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports or to read and understand sensitive cash handling materials.
Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant rtion of the time.
This person will need to be able to react quickly in emergency situations and make decisions at may involve the safety of others or a great amount of money.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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