Join the MAXX Property Management Family – A Rapid Growth Story in Utah, Idaho, and Arizona!
Are you a self-driven, highly motivated leader with a passion for real estate and team development? MAXX Property Management is seeking an exceptional Resident Manager to help us deliver a personalized and elevated experience for our owners, employees and residents – both current and future.
Our company takes a unique approach to the industry—and the benefits are in your favor. With our corporate office in Draper, Utah, we oversee rental communities across Idaho, Arizona, and Utah. Be a key part of our next chapter of growth.
As a Resident Manager, you will serve as the primary onsite representative for MAXX Property Management, overseeing daily operations within the community while acting as the main point of contact for hundreds of residents. You will play a key role in ensuring clear communication, smooth move-ins and move-outs, and a positive day-to-day resident experience, while working closely with our centralized support teams.
Key Responsibilities:
- Serve as the primary onsite contact for approximately 250 units within one community
- Coordinate and conduct unit showings for prospective residents
- Partner closely with centralized teams for accounting, marketing, maintenance, turnovers, and documentation
- Facilitate smooth move-in and move-out experiences
- Maintain knowledge of local market conditions and provide rent and incentive recommendations
- Lead resident relations, including communication, activities, and renewal outreach
- Ensure community appearance and compliance with HOA standards
- Respond promptly and professionally to resident and owner inquiries via phone, email, and text
- Conduct annual unit inspections to support asset preservation
- Support the Regional Manager with additional onsite or operational needs as required
- Ensure full compliance with Fair Housing laws and company policies
- Manage priorities effectively in a fast-paced, resident-focused environment
Qualifications
- A minimum of 1 year in Sales; minimum of 2 years in Customer Service
- Proficiency in Google Suite and Microsoft Office applications
- Previous experience with AppFolio and/or Z-Inspector is a plus
- Autonomous and motivated, with a self-starter mentality
- Exceptional interpersonal and customer service skills
- Effective and professional communication skills
- Strong commitment to outstanding customer service
- Positive attitude and open-minded approach to problem-solving
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Additional company perks and internal promotions
- Opportunities for growth and expansion
Schedule
- Standard 8-hour shift with breaks
- Monday to Friday
- Weekends as needed
Work Location: On Site, in person
MAXX Property Management reserves the right to revise or change job duties as necessary.
MAXX Property Management is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Tell us about a time you worked with an upset or frustrated customer. What was the situation, and how did you handle it?
- How do you adjust your communication when working with different personalities or when delivering information someone may not want to hear?
- This role requires working independently while staying aligned with company expectations. Tell us about a time you took initiative without being asked.
Work Location: In person
