・Job Title: Cybersecurity Support Specialist
・Client: Japanese IT Company
・Working Location: Plano, TX
・Working Style: Hybrid
・Employment Type: Full-time
・Benefit: Full Benefits
・Language: Japanese & English (Business Level Required)
- ︎ Key Responsibilities:
- Manage and triage incoming cybersecurity-related customer inquiries and track them through resolution.
- Serve as the primary point of contact for customers regarding cybersecurity matters.
- Collaborate with internal security engineers to gather technical information and communicate solutions clearly to clients.
- Understand customer business requirements and align cybersecurity solutions to their needs.
- Lead and support customer meetings, status updates, and incident communications in both Japanese and English.
- Provide guidance on cybersecurity best practices, security tools, and risk mitigation strategies.
- Build strong relationships with customers and stakeholders to ensure high levels of satisfaction and service quality.
- Monitor security systems, including firewalls, intrusion detection systems, and antivirus solutions.
- Investigate security incidents, document findings, and support remediation efforts.
- Maintain security compliance aligned with company and industry standards.
- Prepare security reports, incident documentation, and management summaries.
- Support deployment and operational support of security tools for Japan-based affiliates.
- Identify process improvement opportunities and participate in continuous improvement (Kaizen) initiatives.
- Assist team members with root cause analysis and implementation of corrective actions.
- Perform other duties as assigned.
- ︎ The Right Candidate Will Possess:
- Strong customer-facing communication and relationship management skills.
- Ability to explain technical cybersecurity concepts to non-technical stakeholders.
- Strong analytical and problem-solving abilities.
- Excellent organizational and multitasking skills.
- Ability to work effectively in a fast-paced, international environment.
- High level of professionalism, integrity, and confidentiality.
- ︎ Required Qualifications & Skills:
- Bachelor’s degree or equivalent experience.
- 3–5 years of experience in a technical support, cybersecurity, infrastructure, or IT-related role.
- Business-level Japanese and English communication skills (verbal and written).
- Experience working directly with customers, stakeholders, or vendors.
- Ability to translate technical cybersecurity concepts into business-friendly language.
- Strong analytical, troubleshooting, and communication skills.
- Proficiency with Microsoft Office Suite.
- ︎ Preferred Qualifications:
- Prior experience as a Technical Lead or Project Lead.
- Foundational cybersecurity knowledge, including security operations, networking, or IT support.
- Security certifications such as CompTIA Security+, Network+, or equivalent.
- Experience working in both U.S. and Japanese business environments.
- Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.
- Familiarity with security monitoring tools, incident response processes, and compliance frameworks.
- ︎ Benefits:
- Medical, Dental, and Vision Insurance
- Life Insurance and AD&D
- Short-Term and Long-Term Disability Insurance
- 401(k) Plan
- Paid Time Off (PTO)
- Paid Holidays
- Employee Assistance Program (EAP)
- Professional Development Opportunities
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