About the Role:
At Salem’s Fresh Eats, we serve more than just fresh food - we serve fresh energy, flavor, and hospitality in everything we do. As a General Manager, you’ll take the lead in running one of our restaurants like it’s your own business. From building and developing a high-performing team to creating unforgettable guest experiences, you’ll be the driving force behind our success. We’re looking for a passionate, people-focused leader who thrives in a fast-paced environment, inspires excellence, and lives our values of hospitality, teamwork, and integrity.
Key Responsibilities:
Leadership & Culture:
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Recruit, train, and lead restaurant staff - including Assistant Managers, Shift Leaders, Kitchen Crew, and Front-of-House team members.
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Create a positive, inclusive workplace that promotes teamwork, respect, and accountability.
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Lead by example through professionalism, hospitality, and a hands-on leadership style.
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Recognize and reward outstanding performance to build engagement and morale.
People Development:
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Implement strong training programs to support employee growth and career progression.
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Coach, mentor, and develop team members through ongoing feedback and personalized development plans.
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Foster a “learn and improve” culture by encouraging continuous training and professional development.
Guest Experience:
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Ensure every guest is greeted warmly, served promptly, and leaves happier than they arrived.
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Handle guest feedback with empathy and professionalism, turning challenges into opportunities.
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Lead the team to deliver consistent, high-quality food and service that reflect our brand standards.
Operations Management:
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Oversee all daily restaurant operations - food preparation, service, cleanliness, and safety.
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Maintain compliance with company policies and local health and safety regulations.
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Manage scheduling, staffing levels, and performance to optimize results.
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Conduct regular facility walk-throughs to ensure a clean, safe, and efficient environment.
Sales, Marketing & Community Engagement:
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Execute local marketing initiatives and community outreach that strengthen brand awareness.
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Analyze performance data to identify opportunities for growth and innovation.
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Partner with your team to promote specials, events, and brand campaigns.
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Build relationships with guests and the community to drive repeat business.
Financial & Inventory Management:
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Achieve sales and profit goals while managing labor, food, and controllable costs.
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Maintain accurate financial reporting and ensure proper cash handling procedures.
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Conduct regular inventory audits, monitor stock levels, and ensure timely ordering.
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Collaborate with vendors for high-quality, cost-effective, and responsibly sourced products.
What You Bring:
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Proven leadership experience in a restaurant or fast-paced hospitality environment.
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Strong communication, problem-solving, and decision-making skills.
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Ability to coach and motivate diverse teams while maintaining a positive, professional tone.
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Working knowledge of food safety, sanitation, and compliance standards.
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Financial acumen, including budgeting and cost control experience.
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Flexibility to work evenings, weekends, and holidays.
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Flexibility to relocate to a store within a radius of 50 miles from home, as needed.
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ServeSafe certification and successful completion of company management certification required.
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High school diploma or equivalent; additional culinary or management training is a plus.
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Must have valid Driver's License.
Perks & Benefits:
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Competitive salary.
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Growth opportunities within a dynamic and expanding brand.
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Health, dental, and vision insurance
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Paid time off and holiday pay.
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Employee meals and discounts at all Salem’s Fresh Eats locations.
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Continuous leadership and development training.
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A vibrant, collaborative culture that celebrates success and promotes from within.
Job Type: Full-time
Benefits:
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Dental insurance
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Employee discount
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Health insurance
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Paid time off
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Paid training
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Vision insurance
