Education and Experience:
High school diploma or GED required.
At least two years of supervisory experience in a guest facing-based environment preferably in a visitor attraction or similar.
The ability to maintain the highest level of service in high-pressure
situations in a busy environment while dealing with guests in an efficient, professional manner.
Good people management and communication skills are essential to successfully manage the Team, coupled with the ability to motivate and be an inspirational role model.
Ability to work on multiple projects simultaneously and multi-task as necessary.
Health & Safety:
Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with company health, safety and security policies and the law. Must ensure they follow safe working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and cooperate with any investigation as appropriate in accordance with applicable laws.
Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team, in line with company health, safety and security policies.
They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams
are aware of the company health, safety and security policies and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
