About Motif on Music Row
Motif on Music Row is a boutique hotel in the heart of Nashville's legendary Music Row district. We offer guests more than a place to stay—we create an experience rooted in genuine hospitality, local culture, and thoughtful design. Every detail, from our welcoming public spaces to our personalized service, is intended to make each stay memorable.
We're seeking a dynamic General Manager who is passionate about hospitality, excels at building high-performing teams, and understands how to create an exceptional guest experience while delivering strong financial results.
Position Summary
The General Manager is responsible for the overall leadership and success of the hotel, including operations, financial performance, guest satisfaction, team development, sales support, revenue optimization, facilities, and community engagement.
This is a hands-on leadership role for someone who enjoys being visible, coaching their team, engaging with guests, and continuously improving every aspect of the hotel experience.
Key Responsibilities
- Lead all day-to-day hotel operations while ensuring exceptional service and operational excellence.
- Foster a service culture focused on hospitality, accountability, teamwork, and genuine guest connections.
- Recruit, develop, coach, and retain outstanding department leaders and team members.
- Create memorable guest experiences through personalized service and proactive problem solving.
- Activate and maximize the use of public spaces to create an inviting atmosphere for both hotel guests and the local community.
- Oversee Front Office, Housekeeping, Maintenance, Food & Beverage, and all support departments.
- Drive revenue growth through collaboration with sales, marketing, and revenue management initiatives.
- Manage budgets, labor, forecasting, and expenses to achieve financial goals.
- Maintain exceptional standards of cleanliness, maintenance, and property presentation.
- Build relationships within the Nashville community to strengthen the hotel's presence and reputation.
- Ensure compliance with all company policies, safety standards, and applicable regulations.
- Provide regular operational and financial reporting to ownership.
Qualifications
- Minimum 5 years of progressive hotel leadership experience, including General Manager or Assistant General Manager experience.
- Proven ability to lead high-performing teams and develop future leaders.
- Strong financial management skills, including budgeting, forecasting, labor management, and P&L accountability.
- Demonstrated success improving guest satisfaction and operational performance.
- Excellent leadership, communication, and organizational skills.
- Ability to make sound decisions in a fast-paced environment.
- Passion for hospitality and creating exceptional guest experiences.
Preferred Qualifications
- Boutique or independent hotel experience.
- Food & Beverage operational experience.
- Experience leading property improvements, renovations, or repositioning efforts.
- Active involvement in the local hospitality or tourism community.
What Success Looks Like
The successful candidate will:
- Create a culture where employees enjoy coming to work and guests feel genuinely welcomed.
- Elevate guest satisfaction and online reputation.
- Develop leaders who take ownership and pride in delivering outstanding hospitality.
- Increase profitability while maintaining exceptional service standards.
- Make Motif a destination known for its welcoming atmosphere, memorable experiences, and connection to Music Row.
Benefits
- Competitive salary
- Performance-based bonus opportunity
- Health, Dental & Vision Insurance
- Paid Time Off
- 401(k)
- Employee hotel discounts
- Career growth and professional development opportunities
Why Join Motif?
At Motif, we believe hospitality is personal. We value leaders who inspire their teams, embrace innovation, and create experiences guests remember long after checkout.
If you're ready to lead a boutique hotel where culture, creativity, and exceptional service matter, we'd love to hear from you.
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
