Position title: Maintenance Department Administrative Assistant
Position type: Full-Time
Position status: Non-Exempt
Reports to: OTRCH Maintenance Department Warehouse Manager
About Over-the-Rhine Community Housing:
Over-the-Rhine Community Housing (OTRCH), founded in 1978, is a not-for-profit community development corporation whose mission is to develop and manage resident-centered affordable housing and build inclusive community and benefit low-income residents. We provide Property Management, Property Development, Resident Services and Tenant Advocacy that enable the thriving, diverse community we enjoy today.
OTRCH traces its roots back to RESTOC (1978) and Over-the-Rhine Housing Network (1988). Today OTRCH owns over 120 buildings and manages over 750 units of housing in multiple city neighborhoods.
Position Summary:
The Maintenance Department Administrative Assistant work with maintenance personnel for the intake, processing, and completion / close out of tenant work order requests. This includes answering incoming calls and emails from tenants and OTRCH Staff with service / repair requests, entering work orders into our system, coordinating with Maintenance Technicians and Front Office Staff, and other miscellaneous administrative tasks.
Requirements and Experience:
- Experience in administrative assistance, customer service, or similar role
- Proficient with Microsoft Office Suite
- Proficient with - or able to learn effectively - Yardi MIQ or other software
- Excellent communication - written and verbal, organizational, and time management skills
- Ability to work independently to effectively enter work order requests in a timely manner, as well as the ability to work collaboratively with OTRCH Staff
· Ability to deescalate over the phone, provide empathetic costumer service while also managing expectation
Responsibilities:
- Answer tenant calls regarding service requests
- Communicate with OTRCH Staff – via email, text, and in person - with service requests on behalf of tenants
- Effectively ask clarifying questions to get specific details of service requests
- Create work orders in Yardi MIQ to be assigned to Maintenance Technicians
- Provide Maintenance Department staff with detailed information - such as addresses, phone numbers, or past work performed – as needed
- Communicate with tenants to provide notification of upcoming technician visits, verify permission to enter, etc.
- Assist with ensuring accurate Department inventory and supply ordering
- Process emergency work orders provided by the On-Call Afterhours Maintenance Technician
· Assist as needed with secondary projects in the Warehouse or Front Office
- Communicate as needed between the Maintenance Department, OTRCH Management, and external vendors / contractors
- Communicate and respond accurately and in a timely manner to all related tasks and concerns within the Maintenance Department Work Order System
Over-the-Rhine Community Housing offers robust employee benefits including Health Care insurance and dental insurance with 100% premium payment, phone reimbursement, parking, a paid sabbatical program, and 401k employer match. This position will pay between $20.00-$23.00 per hour, commensurate with experience.
Please note: Candidates must have a sincere commitment to social and economic justice. Only candidates with passion and energy need apply.
Over-the-Rhine Community Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
