Overview
We are seeking a dynamic and dedicated Customer Service/Sales Representative to join our team. This role offers an exciting opportunity for individuals who excel in building strong customer relationships, driving sales, and providing exceptional service across diverse industries. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for helping clients find tailored solutions. As a Customer Service/Sales Representative, you will be instrumental in expanding our client base, enhancing customer satisfaction, and supporting our company’s growth through effective sales strategies and service excellence.
Responsibilities
- Engage with prospective and existing clients through outbound calls, telemarketing, and in-person interactions to promote products and services.
- Build and maintain long-term customer relationships by understanding client needs and providing personalized solutions.
- Conduct needs assessments to recommend appropriate insurance products such as health, life, property casualty, or commercial insurance policies.
- Negotiate terms and pricing with clients while ensuring compliance with insurance regulations and company policies.
- Manage sales administration tasks including CRM system updates, processing applications, and maintaining accurate client records.
- Collaborate with marketing teams to develop outreach strategies that increase brand awareness and client engagement.
- Provide ongoing customer support by addressing inquiries related to benefits administration, claims processing, or policy details.
- Stay informed about industry trends, insurance regulations such as HIPAA compliance, and product offerings to effectively advise clients.
Experience
- Proven experience in outside sales or retail sales environments with a focus on client communication and relationship building.
- Demonstrated negotiation skills with the ability to close sales effectively while maintaining customer satisfaction.
- Familiarity with sales administration processes and CRM system proficiency for managing client data.
- Knowledge of insurance products including health, life, property casualty, or commercial insurance is highly desirable.
- Strong analysis skills to evaluate client needs and recommend suitable solutions based on their unique circumstances.
- Multilingual or bilingual abilities are advantageous for engaging diverse customer bases.
- Experience in telemarketing or health insurance knowledge is a plus; familiarity with HIPAA regulations is beneficial.
Join us in delivering exceptional service while driving impactful sales initiatives that meet the needs of our diverse clientele!
Pay: $42,000.00 - $52,000.00 per year
Benefits:
Work Location: In person
