Job Summary:
ARN TECH is looking for a knowledgeable and proactive Network Support Specialist to support and maintain the network infrastructure that powers our software development, web development, cloud hosting, e-commerce, and digital technology services. The ideal candidate will be responsible for ensuring network reliability, security, and performance while providing technical support to internal teams and clients.
Key Responsibilities:
- Monitor, maintain, and troubleshoot LAN, WAN, VPN, Wi-Fi, and cloud-based network environments.
- Configure and support routers, switches, firewalls, and network security appliances.
- Diagnose and resolve connectivity, DNS, DHCP, routing, and performance issues.
- Support web hosting platforms, cloud infrastructure, and server connectivity.
- Implement network security policies and assist with vulnerability management.
- Monitor system logs and network performance to identify and prevent issues.
- Assist with disaster recovery planning, backups, and business continuity procedures.
- Collaborate with software developers, system administrators, and project teams to support client solutions.
- Provide technical assistance and troubleshooting support to employees and customers.
- Maintain network documentation, asset inventories, and support records.
- Recommend infrastructure improvements to enhance reliability and scalability.
Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field.
- 2+ years of experience in network administration, network support, or IT infrastructure support.
- Strong knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, routing, and switching.
- Experience with Windows Server, Linux, and cloud platforms such as AWS or Azure.
- Familiarity with firewalls, network monitoring tools, and cybersecurity best practices.
- Excellent troubleshooting and analytical skills.
- Strong communication and customer service abilities.
- Certifications such as CompTIA Network+, CCNA, or equivalent are preferred.
Preferred Skills:
- Experience supporting cloud-hosted applications and web services.
- Knowledge of virtualization technologies and backup solutions.
- Understanding of network security frameworks and compliance requirements.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Pay: $29.70 - $36.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
