About Nexus Game Lounge
Nexus Game Lounge is a community-focused gaming retailer and entertainment venue offering tabletop roleplaying games, trading card games, miniature wargames, board games, organized events, and other social gaming experiences.
We believe a successful game store should be more than a place to purchase products. It should be a welcoming community where new customers feel comfortable, experienced players remain engaged, and employees bring positive energy and enthusiasm to every interaction.
Position Overview
Nexus Game Lounge is seeking an experienced and customer-focused Store Manager to lead the daily operation of our Denton store.
The Store Manager is responsible for the overall performance, culture, organization, and customer experience of the location. This includes leading the store team, overseeing retail sales, managing organized gaming events, maintaining inventory and cash controls, preparing employee schedules, and ensuring that the store remains clean, welcoming, and operationally sound.
This is an active, hands-on leadership position. The Store Manager is expected to be visible on the sales floor, engage with customers, support employees, assist during busy periods, and participate in the gaming communities served by the store.
The ideal candidate combines strong retail-management skills with enthusiasm for tabletop gaming and a genuine enjoyment of working with people.
What You Will Do:
Lead Customer Experience
- Create an upbeat, welcoming, inclusive, and professional store environment.
- Model excellent customer service and positive engagement for the entire team.
- Ensure customers are acknowledged promptly and offered appropriate assistance.
- Help new customers discover games, events, and communities that match their interests.
- Build relationships with regular customers while ensuring that first-time visitors receive equal attention.
- Resolve escalated customer concerns calmly, fairly, and professionally.
- Prevent gatekeeping, favoritism, harassment, and exclusionary behavior within the store.
- Ensure the team supports all gaming communities rather than focusing only on personal favorites.
Lead and Develop the Team
- Recruit, interview, onboard, train, schedule, coach, and evaluate employees.
- Establish clear expectations for customer service, sales, events, attendance, cleanliness, and task completion.
- Provide regular feedback, recognition, and performance coaching.
- Address attendance, conduct, and performance concerns promptly and consistently.
- Build a positive and accountable workplace culture.
- Delegate responsibilities clearly and follow up to ensure completion.
- Develop employees’ customer-service, product-knowledge, sales, and event-management skills.
- Maintain professional boundaries and avoid favoritism.
Manage Retail Operations
- Oversee daily opening, operation, and closing procedures.
- Monitor sales performance and identify opportunities for improvement.
- Ensure merchandise is accurately priced, stocked, organized, and displayed.
- Coordinate product releases, promotions, pre-orders, and special sales.
- Ensure transactions, refunds, discounts, exchanges, and deposits are handled accurately.
- Maintain cash controls and investigate register discrepancies.
- Protect company assets and confidential information.
- Maintain a clean, safe, organized, and customer-ready store.
Oversee Events and Organized Play
- Manage the store’s organized-play and event calendar.
- Oversee tabletop roleplaying games, trading card game events, miniature wargames, board game programs, leagues, tournaments, and special events.
- Assign qualified employees, Game Masters, judges, or organizers.
- Ensure events are properly promoted, staffed, prepared, and started on time.
- Monitor attendance, customer satisfaction, participant retention, and event performance.
- Address rules disputes, sportsmanship concerns, and participant conduct issues.
- Ensure event results, attendance, prizes, and required reports are completed accurately.
- Identify opportunities to grow healthy and sustainable gaming communities.
Manage Inventory and Store Standards
- Oversee receiving, pricing, stocking, storage, transfers, and inventory counts.
- Maintain accurate and organized inventory records.
- Investigate inventory discrepancies, shrinkage, damage, and mispricing.
- Ensure high-value products are stored and handled appropriately.
- Maintain organized sales-floor, event, office, and storage areas.
- Monitor facility and equipment conditions and report maintenance needs.
- Complete required reports, logs, checklists, and operational documentation.
Manage Scheduling and Labor
- Prepare employee schedules based on store traffic, events, employee availability, and labor expectations.
- Maintain adequate coverage during peak periods, major releases, tournaments, and special events.
- Respond to call-outs and staffing shortages.
- Review employee timekeeping and attendance records.
- Control unnecessary overtime and labor expenses.
- Work a schedule that provides regular visibility during evenings, weekends, and major events.
What We Are Looking For
The strongest candidate will:
- Bring positive energy and enthusiasm to the workplace.
- Genuinely enjoy interacting with customers, employees, and gaming communities.
- Be comfortable initiating conversations and building customer relationships.
- Lead from the sales floor rather than primarily from an office.
- Balance enthusiasm for gaming with professional retail management.
- Create accountability without creating unnecessary conflict.
- Remain calm and organized during busy events and challenging situations.
- Support gaming categories outside their personal interests.
- Follow through consistently on operational and administrative responsibilities.
- Accept feedback and implement company direction.
Required Qualifications
- Previous management, supervisory, or team-lead experience in retail, hospitality, entertainment, events, or another customer-facing business.
- Previous retail or customer-service experience.
- Experience coaching, directing, and holding employees accountable.
- Experience with employee scheduling, attendance, or performance management.
- Experience operating or supervising a point-of-sale and cash-handling process.
- Experience organizing, managing, or supporting events.
- Meaningful knowledge of at least one tabletop gaming category, including:
- Tabletop roleplaying games
- Trading card games
- Miniature wargames
- Board games
- Strong written and verbal communication skills.
- Strong organizational and time-management skills.
- Ability to handle customer complaints and employee concerns professionally.
- Ability to review basic sales, labor, inventory, and event-performance information.
- Ability to maintain confidentiality.
- Dependable attendance and punctuality.
- Availability to work evenings, weekends, holidays, and major event dates.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.
Preferred Qualifications
- Previous experience managing a game store, hobby shop, entertainment venue, event center, restaurant, or specialty retail business.
- Knowledge of multiple tabletop gaming categories.
- Experience with organized-play or tournament-management software.
- Experience with inventory control, cycle counts, and shrinkage prevention.
- Experience hiring, onboarding, evaluating, and coaching employees.
- Experience managing labor or store-level operating expenses.
- Familiarity with Discord, social media, event-registration platforms, and online gaming communities.
- Experience developing partnerships with local organizations or community groups.
Physical and Work Requirements
This position may require the employee to:
- Stand and walk for extended periods.
- Work at a computer or desk for administrative responsibilities.
- Move tables, chairs, merchandise, displays, terrain, and event supplies.
- Frequently lift or carry items weighing up to 25 pounds.
- Occasionally lift or carry items weighing up to 40 pounds, with assistance when appropriate.
- Work in an active environment that may include crowds, music, food odors, amplified sound, and elevated noise levels.
- Work opening, closing, evening, weekend, holiday, and extended event shifts.
Reasonable accommodations may be provided to qualified individuals in accordance with applicable law.
How Success Will Be Measured
The Store Manager’s performance may be evaluated based on:
- Customer experience and customer feedback.
- Sales and membership performance.
- Event attendance, retention, and execution.
- Employee performance, attendance, and development.
- Labor and expense management.
- Inventory accuracy and shrinkage.
- Cash-handling and transaction accuracy.
- Store cleanliness, safety, and organization.
- Compliance with company policies and procedures.
- Quality and timeliness of communication and reporting.
Benefits
- Employee Discount
- Paid time off
- Bonus Opportunities
Application Requirements
Please submit:
- A current résumé.
- A brief description of your management and customer-service experience.
- A list of the tabletop games or gaming communities with which you are most familiar.
- Your general availability, including evenings and weekends.
Nexus Game Lounge provides equal employment opportunities to qualified applicants and employees without unlawful discrimination or harassment. Employment decisions are based on legitimate business needs, job-related qualifications, experience, performance, and other lawful considerations.
Pay: $38,000.00 - $48,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Relocation assistance
Work Location: In person
