Level 2 IT Technician (MSP) – San Diego
We’re looking for a Level 2 IT Technician to join our growing MSP team. Come work with a great group of people in a fast-growing company where hard work is noticed, appreciated, and rewarded.
This role is a great fit for a technician who enjoys solving real-world problems, has solid Microsoft 365 experience, and takes ownership of issues from intake through resolution. You’ll work closely with dispatch, Level 1 techs, and senior engineers to support small and mid-sized business clients across the San Diego area.
Key Responsibilities
- Own and resolve tickets assigned by dispatch from start to finish
- Handle escalations from Level 1 technicians
- Meet SLA targets and communicate clearly when blockers arise
- Provide on-site and remote support for client environments
- Accurately document all work in the PSA
- Assist with small-to-medium IT projects (user onboarding, M365 changes, endpoint deployments, etc.)
- Maintain and improve technical documentation and SOPs
- Participate in on-call rotation (occasional evenings/weekends as scheduled)
Required Qualifications
- Strong working knowledge of Microsoft 365 (Entra ID/Azure AD, Exchange Online, SharePoint, OneDrive)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, basic firewall concepts)
- Strong troubleshooting and root-cause analysis skills
- Proficient with Windows Desktop and Windows Server environments
- Hands-on experience with Hyper-V
- Backup and recovery fundamentals
- Experience with MSP tools: RMM and PSA platforms (HaloPSA and/or NinjaOne preferred)
- Ability to perform both remote and on-site support
- Valid driver’s license, clean driving record
Nice-to-Have Skills (Not Required)
- Experience with SentinelOne or similar EDR platforms
- Experience with UniFi networking (switches, APs, gateways)
- Experience with Intune / Endpoint Management
- Familiarity with basic firewall changes (Meraki, UniFi, FortiGate, etc.)
- Experience with Egnyte
Collaboration & Team Expectations
- Mentor and support Level 1 technicians
- Escalate complex issues to senior engineers with proper documentation and troubleshooting context
- Participate in team meetings, post-incident reviews, and knowledge sharing
- Contribute to and help maintain the internal knowledge base
Professional Attributes
- Professional, clear communicator (email, phone, in-person with clients)
- Strong ownership, accountability, and follow-through
- Handles sensitive information with discretion and professionalism
- Dependable, punctual, and team-oriented
- Clean criminal background (subject to background check)
Compensation & Growth
- Compensation: Competitive, based on experience (typical L2 range in San Diego MSP market)
- Benefits: Company paid health benefits, paid holidays, 401k with match
- Growth Path: Clear advancement path to Senior Technician / Level 3 for top performers
- Skill Development: Hands-on exposure to projects, security tooling, cloud, and client environments as well as ongoing training
Job Type: Full-time
Pay: From $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Language:
Ability to Commute:
- Lakeside, CA 92040 (Preferred)
Work Location: In person
