Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal , Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We are seeking a Solutions Engineer III who thrives in complex and dynamic environments. This role serves as a senior technical expert in the sales organization, helping drive the success of complex and strategic customer opportunities.
This candidate will possess strong technical, analytical, and communication skills, and bring strategic and critical thinking to the team. The ideal candidate is a proactive problem-solver who excels in a collaborative setting, can lead projects effectively, and will serve as a trusted advisor to both prospects and internal stakeholders.
Your Impact & Responsibilities
Serve as the go-to expert in Programmable Voice with emphasis on Agentic/AI solution components, APIs, SIP trunking , messaging, and RCS technologies, supporting team knowledge and customer trust.
REQUIREMENTS
BA/BS degree in Computer Science, IT, Engineering, or a related field, or equivalent practical experience.
Extensive expertise in SIP/Telephony systems, APIs, AI voice/agentic solutioning, CPaaS , SMS/RCS, and integrating VoIP technologies with enterprise-level platforms.
Strong cross-functional collaboration skills, with the ability to partner effectively with Sales, Product, Engineering, and Customer Success.
This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!
STAY HEALTHY : We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
The annual starting salary for this position is between $92,000 - $138,000. Factors which may affect starting pay within this range may include geography/ market , skills, education, experience, and other qualifications. This role will be accepting applications until July 23, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
