Front Desk
Department: Front Desk and Accounting
Location: Crescent Hotel/Basin Park Hotel
Supervisor: Front Desk Manager/Accounting Director
FLSA Salary Classification: Full-time, Non-Exempt
Revision Date: June 19, 2026
Availability: PM Shift Available - midnight to 8am
Position Overview: As a Night Auditor / Front Desk Agent, you serve as the primary overnight representative of Basin Park Hotel. This role blends guest service, front desk operations, and daily financial auditing. You will ensure a safe, welcoming environment for guests while completing nightly accounting tasks, preparing reports, and maintaining smooth hotel operations during overnight hours.
Key Responsibilities:
- Working with Computers: Utilize computer systems and software to handle reservations, check-ins, and guest data entry efficiently. The program functions to ensure smooth operations at the front desk.
- Getting Information: Gather relevant information from multiple sources to assist guests with inquiries, provide local recommendations, and address concerns effectively.
- Performing for or Working Directly with the Public: Interact directly with guests, ensuring a welcoming and professional demeanor while addressing their needs during check-ins, check-outs, and throughout their stay.
- Making Decisions and Solving Problems: Analyze guest requests, assess room availability, and resolve issues promptly to provide optimal solutions and enhance guest satisfaction.
- Communicating with Supervisors, Peers, or Subordinates: Provide clear and concise information to supervisors and colleagues through various mediums, including telephone, email, and in-person communication, ensuring efficient operations and guest satisfaction.
- Daily Reconciliation — Balance and verify all daily transactions, payments, adjustments, and room charges.
- Accuracy Verification — Confirm room revenue, ADR, occupancy, comps, adjustments, and payment totals match system records.
Requirements:
- Computer Proficiency: Proficient in using computer systems, software applications, and hardware relevant to hotel operations. Prior experience with reservation software is a plus.
- Customer Service Skills: Strong interpersonal skills with a passion for providing exceptional customer service to guests from diverse backgrounds.
- Problem-Solving Abilities: Ability to analyze information swiftly, make informed decisions, and resolve issues efficiently to ensure guest comfort and satisfaction.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with guests, team members, and management.
Additional Information:
- Schedule: Full-time or part-time position available with flexibility for shift work, including weekends and holidays as per operational requirements.
- Training: Comprehensive training will be provided to familiarize you with hotel systems, procedures, and customer service standards.
Join the Crescent Hotel team as a Night Auditor and be a crucial part of providing an exceptional guest experience through efficient operations and outstanding service.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- accounting: 1 year (Preferred)
Ability to Commute:
- Eureka Springs, AR 72632 (Required)
Ability to Relocate:
- Eureka Springs, AR 72632: Relocate before starting work (Required)
Work Location: In person
