Front Desk Agent (PM Shift)
Holiday Inn Express and Suites – West Ocean City, MD
Year Round | 4 Days Per Week (at minimum)
We're looking for a friendly, dependable, and customer-focused Front Desk Agent to join our team! If you enjoy working with people, solving problems, and creating great guest experiences, we'd love to hear from you.
Schedule:
- Four days per week, primarily Monday, Thursday, Friday, Saturday.
- Evening shifts:
- 2:00 PM – 10:00 PM
- 3:00 PM – 11:00 PM
- Must be available to work weekends and holidays as needed.
Responsibilities:
- Welcome guests with a warm, professional attitude
- Process guest check-ins and check-outs
- Answer phones and assist with reservations
- Respond to guest questions and resolve concerns promptly
- Handle cash, credit card transactions, and nightly paperwork
- Coordinate with housekeeping and maintenance to ensure guest satisfaction
- Maintain a clean and organized front desk area
Qualifications:
- Previous hotel front desk or customer service experience preferred
- Opera PMS experience is a plus
- Excellent communication and interpersonal skills
- Comfortable using computers and learning new software
- Strong attention to detail and ability to multitask
- Reliable, punctual, and a team player
What We Offer:
- Competitive pay
- Supportive team environment
- Employee hotel discounts
- Opportunities for growth within IHG and our management company
If you're passionate about hospitality and enjoy providing outstanding service, we'd love to meet you. Apply today and become part of our team!
Pay: $17.00 - $19.00 per hour
Benefits:
Work Location: In person
