Patient Care Counselor – Cosmetic Surgery
The Center for Cosmetic Surgery
In-Person | Golden & Denver / Cherry Creek, CO
Full-Time | Benefits Eligible
Why You’ll Love This Role
- Join one of Colorado’s most respected cosmetic surgery practices
- Relationship-driven role helping patients through a life-changing decision
- Work closely with experienced plastic surgeons and clinical teams
- Blend patient education, care coordination, sales, and scheduling
- Supportive, collaborative team culture where employees enjoy coming to work
- Comprehensive benefits including medical, dental, vision, 401(k), PTO, HSA, FSA, and life insurance
Role Overview
The Patient Care Counselor serves as a trusted guide for patients throughout their cosmetic surgery journey. This role supports consultations, educates patients on procedures and pricing, presents surgical quotes, discusses financing options, and helps patients move confidently from consultation to surgery.
This is a full-time, in-person role supporting The Center for Cosmetic Surgery’s Golden and Denver / Cherry Creek locations. The ideal candidate is professional, empathetic, highly organized, and comfortable in a high-touch, patient-facing environment.
Key Responsibilities
- Support surgeons during in-person and virtual consultations
- Educate patients on treatment plans, procedures, pricing, and financing options
- Present surgical quotes and establish financial agreements
- Schedule consultations, pre-operative appointments, and surgeries
- Build relationships with prospective and existing patients
- Guide patients through the decision-making process with empathy and professionalism
- Serve as a liaison between patients, providers, and support teams
- Respond promptly to patient questions about procedures, appointments, recovery, and services
- Maintain accurate patient records in CRM and practice management systems
- Partner with surgeons and leadership to support patient care and practice goals
What We’re Looking For
- 3–5 years of experience in customer service, sales, hospitality, or client-facing roles
- Strong communication, relationship-building, and problem-solving skills
- Highly organized with excellent attention to detail
- Comfortable discussing pricing, financing, and treatment plans
- Professional, compassionate, and patient-focused demeanor
- Proficiency with Microsoft Office and Windows-based software
Preferred Experience
- 2+ years in cosmetic surgery, aesthetics, medspa, healthcare, or medical office settings
- Experience with CRM platforms, preferably Salesforce
- Experience with financial counseling, treatment coordination, or surgical scheduling
Benefits & Perks
- Competitive salary
- 401(k) with company match
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life insurance
- Paid Time Off (PTO)
About The Center for Cosmetic Surgery
The Center for Cosmetic Surgery is one of Colorado’s leading cosmetic surgery practices, known for exceptional outcomes, outstanding patient care, and a supportive team culture. Our team is passionate about helping patients feel confident, informed, and cared for throughout their aesthetic journey
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Sales: 3 years (Required)
Ability to Commute:
- Golden, CO 80401 (Required)
Work Location: In person
