The position of Service Coordinator/Dispatcher is established to direct, plan, organize and control activities in the Planned Maintenance Service Department and to ensure the productive, efficient and safe activities of field services.
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Work well in a team oriented environment.
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Maintain professional composure, attitude, and appearance at all times.
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Participate in afterhours ER dispatches.
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Follow all company standards and procedures as currently documented.
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Focus on making every work hour a profitable hour for the company.
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Provide an excellent example of customer service on all levels for the company.
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Manage & direct service coordinators/dispatchers for effective dispatching.
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Manage field resources and assign service, callouts, repair and Startup work based on skill set.
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Manage work flow of all service requests.
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Mentor Our Technicians on all aspects of their position.
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Review and manage the service request backlog as needed to ensure all requests are correctly prioritized, scheduled and moved through the system efficiently.
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Must be capable of giving technical assistance to technicians assigned in their respective territory.
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Review, revise the proposed invoices for service rendered.
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Ability to communicate effectively with upper management or supervisor all aspects and conditions.
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Must be capable of excellent communications on a daily basis with parts department, sales department and administrative personnel.
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Must be capable of expressing in detail, concerns regarding schedule conflicts to prevent inadvertent problems arising during performance of services.
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Perform quality work within deadlines with or without direct supervision
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Other duties may be assigned as necessary.
Arcco Power Systems is a 33 year old, employee owned company headquartered in Baton Rouge, LA. Arcco's vision is to continue to be our customers’ most trusted generator partner – integral to their success. We are an innovation and strategy focused organization, operating as a “Best in Class” provider. We are valued by our customers, esteemed by fellow employees, embraced by teammates, respected by competitors, prized by shareholders, and appreciated by our communities.
