Animals Only
Small Animal Rehabilitation Client Service Representative
Essential Job Duties include, but not limited to:
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Be an essential and responsible member of our patient care team and work closely with all other team members
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Always exercise professional, patient, respectful communication
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Be able to accurately describe and discuss the treatments offered at our clinic to current and potential clients including but not limited to underwater treadmill, laser, shockwave, massage, physical therapy / fitness, chiropractic, weight loss, and more
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Have an organized and thorough approach to patient information gathering from clients and referring veterinarians
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Work closely with clinic manager to refine operation efficiency
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Manage the daily flow / pace of the incoming and outgoing patients
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Be available at front desk for client assistance at all times
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Skilled multi-tasking for check-in process, check-out process, scheduling / rescheduling appointments, confirming appointments, sending and receiving patient records and documents, managing phone calls and voicemails, ensuring all payments are received for services
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Working with electronic medical record software, computer and phones
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Maintain clinic cleanliness and organization in accordance with hospital protocols
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Maintain detailed and accurate patient record keeping
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Assist with exceptional client education and communication in accordance with hospital protocols
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Ability to use electronic medical record systems efficiently and accurately - EzyVet Software preferred
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Perform all other duties as assigned
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Ability to assist all team members as needed, including veterinarians, technicians, practice manager, and other client service representatives
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Ability to work both independently and as an essential part of a team
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Ability to work with, safely restrain, and lift companion animals of all sizes
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Ability to correctly assess patient body language and adjust handling protocol to reduce patient stress and increase compliance
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Ability to communicate respectfully, patiently, and accurately with clients and other staff members
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Ability to accurately communicate policies to clients and consistently enforce them
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Ability to sit, stand, walk, jog, stoop, bend, twist, kneel, and/or crouch for long periods of time
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Be regular in attendance and timeliness
Requirements:
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Have at least 2 years of fast-paced veterinary customer service experience, or equivalent professional experience
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Have a personal interest and/or experience with integrative medicine
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Know how to pronounce common veterinary terms and give basic descriptions of the treatments offered at our clinic
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Proficient and efficient computer and phone skills
Details:
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Job Type: Full-time or Part-time
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Schedule: Monday through Friday, 8 hour shift; no nights, no weekends; subject to change
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Work location: in person
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Pay: Negotiable $20.00 - $23.00 per hour based on experience
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Benefits: 401k (with company match), paid time off, paid holidays
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