Location: 1234 Roxbury Crossing, MA
Category: Student
Job Type: Per diem
Posted On: Fri Sep 4 2026
Job Description:
Department: Reggie Lewis Track & Athletic Center
Position Title: Reggie Lewis Front Desk Assistant
Position Level: Level II Intermediate
Developmental: Focus Apply & Contribute
Wage Tier: Level II
Economic Mobility Pathway: Pathway 3 Business, Entrepreneurship & Professional Services
Placement Type: Learn & Earn
Location: On Campus Reggie Lewis Track & Athletic Center
Number of Positions: 2
Recommended Hours: Weekday, evening, weekend, and approved off-campus coverage as applicable to the role and placement site
Maximum Hours: 18.5 hours per week
Expected Start Date: September 21, 2026
Supervisor: Demetris Pringle
Position Summary
The Reggie Lewis Front Desk Assistant supports the daily operations of the Reggie Lewis Track & Athletic Center and serves as a first point of contact for members, guests, and visitors. The student provides professional customer service, supports membership services and front-desk operations, assists with registrations and payment processing, responds to general questions, and helps maintain a welcoming, organized, and safe environment. This Level II position develops applied experience in customer service, business operations, membership services, administrative systems, communication, and professional problem-solving.
Learn & Earn Responsibilities
- Customer Service & Front Desk Operations
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Greet members, guests, and visitors and provide courteous, helpful assistance.
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Check in members and verify that memberships are current and active.
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Direct members, guests, and visitors to appropriate rooms, programs, events, or staff.
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Answer and direct telephone calls professionally and promptly.
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Respond to general questions and refer individuals to the appropriate staff member or department when needed.
Membership & Business Operations
- Assist with new membership registrations and renewals.
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Support approved payment-processing activities and maintain accurate records.
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Learn and use membership-management, registration, and payment-processing systems.
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Handle member and visitor information with discretion and confidentiality.
Facility & Program Support
- Support membership services, programming, events, and front-desk operations.
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Monitor the lobby and front-desk areas to help maintain a safe, clean, organized, and welcoming environment.
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Communicate operational concerns or unusual situations to the appropriate supervisor or staff member.
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Follow established Reggie Lewis Center and RCC policies and procedures.
Learn & Earn Eligibility
- Currently enrolled at Roxbury Community College for the applicable placement period.
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Meet RCC Learn & Earn eligibility requirements for the approved placement.
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Maintain good academic standing and any enrollment requirements applicable to the placement.
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Complete all required student-employment, onboarding, and payroll documentation before beginning work.
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Work only the approved Learn & Earn schedule and duties assigned by the designated supervisor.
Job Requirements:
Required Qualifications
- Must meet the eligibility and enrollment requirements for the approved funding source (Federal Work-Study or Learn & Earn) and maintain eligibility throughout the placement period.
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Ability to communicate clearly and effectively with members, guests, visitors, and colleagues.
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Strong customer-service and interpersonal skills.
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Professional, courteous, and welcoming demeanor.
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Ability to operate basic office equipment, including telephones and computers.
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Ability to learn membership-management and payment-processing systems.
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Strong organizational skills, attention to detail, dependability, and punctuality.
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Ability to manage multiple responsibilities in a busy front-desk environment.
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Ability to remain calm, professional, and solution-oriented when addressing questions or concerns.
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Ability to work collaboratively and follow established policies and procedures.
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Ability to handle member information with discretion and confidentiality.
Preferred Qualifications
- Previous customer-service, reception, membership-services, or front-desk experience.
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Experience in a recreational, athletic, community, or event facility.
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Familiarity with membership-management, registration, or point-of-sale systems.
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Bilingual or multilingual communication skills are welcomed but not required.
Additional Information:
Student Learning & Professional Development Outcomes
- By successfully completing this position, the student should strengthen their ability to:
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Provide professional customer service in a public-facing environment.
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Communicate effectively with members, visitors, colleagues, and community stakeholders.
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Use membership-management, registration, and payment-processing systems.
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Process routine transactions and maintain accurate records.
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Apply confidentiality and professional discretion when handling information.
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Manage competing priorities in a busy workplace setting.
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Use professional judgment to answer questions, solve routine problems, and make appropriate referrals.
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Demonstrate reliability, teamwork, time management, accountability, and workplace professionalism.
Funding & Scheduling Structure
Learn & Earn placement(s) are authorized for this role. Scheduling is based on the approved experiential-learning assignment, operational needs, and the student's academic commitments. RCC-funded placements are subject to applicable student-employment work-hour limits, with a maximum of 18.5 hours per week.
Supervision & Performance
The Reggie Lewis Front Desk Assistant reports to Demetris Pringle and/or Coreen St. Jules and works in coordination with Reggie Lewis Track & Athletic Center staff. Students will receive training on front-desk procedures, membership systems, payment processing, confidentiality, and applicable facility procedures before independently completing assigned tasks. Students will receive regular supervision, feedback, and professional-development opportunities. Performance concerns will be addressed through RCC's progressive intervention process.
Advancement
Students who demonstrate strong performance, reliability, systems proficiency, independent problem-solving, project ownership, and peer leadership may become candidates for future Level III lead, operations, membership, or program-support positions when such opportunities are available.
