Job Description
The IT Systems Analyst III will provide front line support for laptops, desktops, printers, and other associated equipment. This position will be responsible for providing support for patch management, end-point’s security protection, NetMotion, RCM, Remedy Force work order management, and to coordinate the support services of vendors, end users, and other internal staff to successfully complete assigned projects. The Systems Analyst III will also ensure that support vendors are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and to ensure that standards and processes are followed to provide effective customer service and meet technical standard requirements.
Essential Duties-
Hardware Installation and Maintenance: Install, configure, and maintain desktop hardware components such as CPUs, RAM, hard drives, graphics cards, and peripherals like printers and scanners.
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Software Installation and Configuration: Install, update, and configure operating systems, drivers, and software applications on desktop computers, ensuring compatibility and functionality.
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Troubleshooting Technical Issues: Diagnose and resolve hardware and software problems encountered by end-users, providing timely and effective solutions to minimize downtime through on-site support.
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User Account Management: Create, modify, and manage user accounts, permissions, and access rights in various systems and applications, ensuring security and compliance with organizational policies.
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Data Backup and Recovery: Implement and maintain backup procedures to protect critical data, and perform data recovery operations when necessary to restore lost or corrupted files.
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System Updates and Patch Management: Monitor and apply system updates, patches, and security fixes to desktop computers and software applications to enhance performance, reliability, and security.
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Network Connectivity Support: Troubleshoot network connectivity issues, including wired and wireless connections, DNS problems, IP configuration, and firewall settings, to ensure uninterrupted access to resources and services.
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Documentation and Knowledge Sharing: Maintain accurate records of support activities, including troubleshooting steps, resolutions, and system configurations, and contribute to knowledge base articles to facilitate self-service support for end-users.
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User Training and Education: Provide training and guidance to end-users on best practices for using desktop hardware, software, and tools effectively and securely, empowering them to troubleshoot common problems and optimize their productivity.
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Physical Security and Asset Management: Ensure the physical security of desktop equipment and peripherals, including implementing measures to prevent theft or unauthorized access, and maintain accurate records of hardware inventory and asset tracking.
Other Job Requirements/Information-
This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.
Grade
The grade for this position is
C44(1).
Minimum Qualifications
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Bachelor’s Degree in a related field; AND
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Five years of professional level computer analyst and/or systems experience, OR
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An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
Preferred Qualifications-
Bachelor’s Degree in Computer Science or Information Systems;
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Seven years of professional level computer analyst and/or systems experience;
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Certifications in A+, Network +, ITIL v4, MD100, MD101
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.
World-class community
More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
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Atlanta’s Healthiest Employer by Atlanta Business Chronicle
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Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
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Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
