Assistant Manager
Coco + Hazel | Bon Air, VA
$20–22/hour (based on experience) + Overtime Eligible
Full-Time | Approximately 32–40 Hours/Week
About Coco + Hazel
Coco + Hazel is more than a coffee shop—we’re a destination. From handcrafted espresso drinks and scratch-made bakery items to specialty shakes, cocktails, events, and community gatherings, we’re constantly creating new experiences for our guests.
We’re growing quickly, including expanding into mobile events with our new coffee trailer, and we’re looking for an Assistant Manager who loves leading people just as much as serving customers.
If you’re the type of leader who prefers coaching from the floor instead of sitting behind a desk, we’d love to meet you.
About the Role
This is a highly visible, hands-on leadership position.
Your primary responsibility is leading our team during service—supporting baristas, coaching employees in real time, maintaining exceptional customer experiences, and helping our Operations Manager keep the café running smoothly.
You’ll spend the vast majority of your time on the café floor working alongside the team, not behind a computer.
As Coco + Hazel continues to grow, you’ll also have opportunities to help launch and support our mobile coffee trailer, off-site events, and catering operations.
What You’ll Do
- Lead by example during every shift while providing exceptional guest service.
- Coach, mentor, and encourage employees through real-time feedback and positive leadership.
- Maintain high standards for drink quality, food presentation, cleanliness, and hospitality.
- Serve as Manager on Duty when the Operations Manager is unavailable.
- Help train and onboard new employees while reinforcing Coco + Hazel’s service standards.
- Partner with the Operations Manager to identify opportunities for improving efficiency, teamwork, and guest experience.
- Assist with opening and closing procedures.
- Support seasonal menu launches, promotions, and new initiatives.
- Assist with catering, special events, and the launch and operation of our mobile coffee trailer.
- Help create an energetic, welcoming environment where both guests and employees love spending time.
We’re Looking For Someone Who…
- Has at least two years of leadership experience in hospitality, food service, retail, or coffee.
- Loves coaching people and helping others succeed.
- Leads with kindness, accountability, and positivity.
- Thrives in a fast-paced environment without becoming overwhelmed.
- Enjoys solving problems in the moment.
- Understands that great leadership happens on the floor—not from an office.
- Has barista, restaurant, or bartending experience (preferred but not required).
- Is comfortable working evenings, weekends, and holidays.
Applicants must be at least 21 years old.
Schedule
This is a full-time hourly position averaging 32–40 hours per week.
Weekend availability is required. Our goal is to provide managers with one weekday and one weekend day off each week whenever possible, along with one full weekend (Saturday and Sunday) off each month.
Why Coco + Hazel?
- Competitive hourly pay with overtime eligibility
- Opportunities for advancement as we continue to grow
- Staff discounts
- Creative, energetic work environment
- Opportunity to help shape new concepts, events, and our expanding mobile coffee business
- A team that genuinely enjoys working together and serving our community
To apply, please send your resume and a brief note about why you're a great fit for Coco + Hazel to [email protected] or apply here.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Richmond, VA 23235 (Required)
Ability to Relocate:
- Richmond, VA 23235: Relocate before starting work (Required)
Work Location: In person
