Receptionist / Customer Service Representative – Tire & Auto Repair Shop
Job Type: Full-Time
Job Summary
We are seeking a friendly, organized, and dependable Receptionist to join our tire and auto repair shop. The ideal candidate has excellent customer service skills, strong communication abilities, and working knowledge of tires and basic automotive services. This role serves as the first point of contact for customers, ensuring a positive experience from check-in to vehicle pickup.
Responsibilities
- Greet customers in a friendly and professional manner.
- Answer phone calls, emails, and customer inquiries.
- Schedule appointments and manage the daily service calendar.
- Provide information and recommendations on tires, tire sizes, brands, and services.
- Prepare estimates, invoices, and process customer payments.
- Communicate clearly with technicians regarding customer needs and repair status.
- Update customers on service progress and estimated completion times.
- Maintain accurate customer records and work orders.
- Keep the front office clean, organized, and welcoming.
- Assist with inventory inquiries and general administrative tasks as needed.
Qualifications
- Previous receptionist, customer service, or front desk experience preferred.
- Knowledge of tires, tire brands, sizing, balancing, rotations, and basic automotive services required.
- Strong verbal and written communication skills.
- Excellent phone etiquette and customer service attitude.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and experience with point-of-sale or shop management software is a plus.
- Reliable, punctual, and detail-oriented.
- Bilingual (English/Spanish) is a plus.
Skills
- Customer service
- Communication
- Organization
- Multitasking
- Problem-solving
- Basic automotive and tire knowledge
- Cash handling and payment processing
If you enjoy helping customers and have knowledge of tires and automotive services, we'd love to hear from you. Apply today and become an important part of our growing team!
Pay: $15.00 - $20.00 per hour
Work Location: In person
