PURPOSE
Maintain day-to-day operations on-site within the shelter system. Ensure the safety and well-being of all program participants. Conduct intakes and enforce compliance with VA policies and procedures. Document all activities which take place within the shelter during a shift.
REQUIREMENTS
- High School Diploma or Equivalent
- Strong communication skills, customer service skills, organizational skills, and computer literacy.
ESSENTIAL JOB FUNCTIONS
- Support Staff is responsible for the safety of all clients as well as daily shelter maintenance.
- Conducts client intakes and enforces client compliance with policies and procedures.
- Documents all activities including completion of incident reports and staff memos.
- Briefs incoming staff on activity. Brings incoming staff up to date on daily client census.
- Begins shift by surveying conditions of shelter to maintain safety and cleanliness, documenting any issues.
- Conducts morning and evening room checks.
- Reports on any security system problems and maintenance needs.
- Monitors client arrivals and departures, assuring each client signs in and out indicating arrival and departure times.
- Monitors all staff and visitor arrivals and departures.
- Documents all client absences and reports such to the Program Director.
- Requests and photocopies identification from all visitors.
- Maintains confidentiality within the shelter.
- Conducts meal preparation as well as cleanup of kitchen and dining room.
- Regular garbage disposal.
- Upon client discharge, sanitize room and reset for incoming veteran. Room preparation includes stripping, laundering, and replacing linens, garbage disposal, and general housekeeping.
- Responsible for maintaining constant shelter cleanliness.
- Reports need of crisis intervention and mediation as needed.
- Arranges medical and other emergency services for clients in need.
- Informs Program Director when emergency services (fire, police, EMT) are called. Requests and documents police officers’ name and badge numbers.
- Participates in monthly fire drills and safety procedures. Remains up to date on safety, emergency, and evacuation plan procedures.
- Regularly review shelter policies and procedures.
- Attends staff meetings.
