Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Under general supervision, evaluates and processes basic warranty claims and product registrations. Supports customers and homeowners by phone and e-mail.
- Provides customer service for questions related to warranty and product registration.
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Reviews less complex warranty claims independently.
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Efficiently handles simpler, routine special projects and reports
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Refers more complex situations to higher authority for review and reconciliation.
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Able to meet SLA requirements.
Requires a high school diploma or an equivalent combination of education and experience.
Excellent written and verbal communication skills. Requires a working knowledge of products and parts. Must have developing knowledge of warranty review processes. Ability to navigate SAP and other relevant applications.
