Manages the day-to-day operations of the dog camp. Ensures employees adhere to company policies and procedures. Responsible for the training and development of camp staff. Performs all aspects of the musher and handler positions. Adheres to the company’s policy regarding the treatment of its animals.
MAIN JOB RESPONSIBILITIES:
Responsible for ensuring our guests, employees, and animals experience the “E.X.C.U.R.S.I.O.N. of a lifetime” and making sure this experience is extended to non-employees our staff member’s encounter
Responsible for safety of our guests, employees, and animals
Handles medical concerns and/or issues regarding dogs’ health & instructs staff on how to care for animals with medical needs
Ensures employees adhere to the company’s service standards, policies, and procedures and answers any questions or concerns employees or guests may have regarding policies and procedures
Resolves guests’ concerns and/or complaints as well as provides employees with guidance in handling these situations
Resolves any employee conflicts or situations that may arise
Responsible for scheduling staff while keeping overtime to a minimum and adjusting the posted schedule as needed when daily tour numbers are received
Inventories supplies
Ensures equipment is properly maintained
Regularly attends manager meetings
Maintain open and consistent communication with Upper Management
Trains and instructs employees in job performance and conformance to the company’s service standards, policies, and procedures or arranges for the training to be provided
Documents employees’ performance via completing a monthly evaluation form
Responsible for handling employee discipline issues and discussing job performance problems with employees to identify causes and concerns and to work on resolving them
Provides employees with consistent feedback, both positive and negative, and recommends appropriate action as needed
Sets monthly performance goals with employees and monitors their progress towards them
ADDITIONAL JOB RESPONSIBILITIES:
Performs musher and handler duties as scheduled and as needed. Musher and handler duties can include, but are not limited to, the following: safely hooking up teams, safely running a sled with up to seven guests riding as passengers, presenting information to guests while on the trail and in kennel talks, introducing guests to dogs, safely transporting guests into and throughout camp, providing guests with safety information, and performing chores in camp.
ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:
Certified or able to get certified in First Aid/CPR. Able to lift up to 50 lbs. Legally eligible to work in the US. CDL or able to attain one. 21 years or older.
