To assist guests efficiently and professionally with front desk related functions. Provide all guests with consistent, first class-service with positive attitude. Our goal is for all guest to have a pleasant experience and to choose our hotel first when visiting the area.
Responsibilities/Duties
· Reports for duty on time and in proper uniform.
· Create guest satisfaction by providing first class services.
· Give personal attention, take responsibility, and use teamwork when providing quality guest service.
· Responsible for using consistent, proper telephone etiquette.
· Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
· Assume responsibility when a guest is not satisfied and use the best judgment to provide great customer service and resolve any guest issue.
· Provide assistance to guests throughout their stay from the time the guest checks in, until the time they check-out.
· Acknowledge guests at all times by using respectful, positive customer service and mannerism.
· Assign guest rooms, print registration cards, and make corresponding keys for each guest.
· Respond to customer inquiries with current information on the hotel, hotel services or area attractions.
· Assist guest requests by working as a team player with other departments.
· Communicate clearly with co-workers on guest requests or issues by recording information in detail in Front Desk Communication Log.
· Post accurate room rate, food and beverage charges, phone charges and other miscellaneous charges by collecting payment and by following the Cashiering Procedures required by the hotel.
· Ensure all credit card balances, cashier cash drop is correct, and complete cash drop log.
· Communicate to Housekeeping Department on any guest special needs or authorized late check-out requests.
· Receive and deliver mail, phone, and/or written messages to guests.
· Maintain a clean front desk area, free of any safety hazards.
· Maintain a thorough knowledge of emergency procedures.
· Additional duties may be assigned in the effort of managing the front desk properly and providing first class hospitality to all guests.
Qualifications
· Previous hotel or customer service experience
· Good communication and interpersonal skills
· Must have command of the English language in order to communicate with guests and associates
· Must be able to work flexible days and hours, including weekends and holidays
· Must be able to work with minimal supervision
Physical Demands
· Must be able to stand for 8 hours
· Able to bend, stoop, and kneel for low area cleaning
· Able to push/lift approximately 75lbs
Job Type: Part-time
Pay: $20.35 per hour
Benefits:
- 401(k)
- Employee discount
- Free parking
Work Location: In person
